Program Manager

• A master’s degree in social work, psychology, counseling, human development, or behavioral science field from an accredited college or university. 
• The Program Manager must be actively licensed (LCSW/LPC) in the State of Texas to provide independent clinical care, treatment, and services. 
• A minimum of 5 years experience in clinical assessment & diagnosis with a focus on the treatment and prevention of mental, emotional, and behavioral health challenges (preferred). 
• Experience in a group programming setting such as Partial Hospitalization and Intensive Outpatient Services and knowledge of the group therapeutic setting. 
• Willingness to pursue certification in valued treatment modalities. 
• Current CPR Certification  
• Current CPI Certification 

• Assists the Clinic Director with supervising therapists and oversees training new staff to ensure clinical integrity of programming and that regulatory standards are met.   
• Contributes to 90-day evaluations and annual reviews of clinical staff. 
• Assist Clinic Director with auditing of charts to ensure compliance in participation with the Quality Assurance/Performance Improvement Process.   
• Review charts relating to accurate and timely completion of documentation. 
• Provide oversight of individual, family and couples therapists to ensure compliance with Mindful Health policies and processes. 
• Help to disseminate information from leadership to therapists as needed. 
• Attend daily Flash meetings and complete follow up items presented during the meeting.  
• Monitor clinical documentation and discharge planning to ensure regulatory compliance and clinical integrity.  
• Leads regularly scheduled Treatment Team meetings for PHP/IOP and ensures compliance with regulatory standards and best practices. 
• Ongoing and consistent collaboration with the interdisciplinary team including physicians, utilization review and nursing staff members.  
• Demonstrate an understanding of utilization review and criteria for continued stay and discharge. 
• Familiar with external referrals for individual, couple, and family therapy.  
• Provide or assign individual psychotherapy sessions. 
• Provide or assign group psychotherapy and psycho-educational groups according to PHP/IOP program schedule. 
• Provide or assign family therapy sessions. 
• Monitors to ensure completion of psychosocial assessment within assigned time frame of admission to PHP/IOP. 
• Provide clinical support to staff weekly and as needed.  
• Lead in developing the interdisciplinary treatment plan, with clients in PHP/IOP programming, outlining focus for treatment, goals, and interventions.   
• Document all clinical encounters with individuals, couples, families, and groups clearly and concisely, demonstrating the therapeutic process. 
• Ensure ongoing evaluation of clients’ diagnosis, psychosocial stressors, strengths, and opportunities for growth.   
• Ensure the evaluation of clients’ progress using identified outcome measures and adjust treatment plan accordingly. 
• Assist client and family with PHP/IOP discharge planning, including community resources and referrals. 
• Evaluate day to day programing with other clinicians to ensure quality care. 
• Provide excellent customer service to clients and staff. 
• Ensures client satisfaction and participates in addressing complaints and grievances, as they arise. 
• Conduct community groups to promote healthy lifestyles and wellness in the community. 
• Maintain a positive, professional image in the office and in the community. 
• Participate in QA/QI process, ensuring that services are evidence-based. 
• Maintain regular work hours, being on time and managing time well. 
• Demonstrates personal characteristics of patience, tact, cheerfulness and enthusiasm toward the administration and clients.  Must be able to appropriately respond to all types of behavior. 
• Any additional duties that facilitate the effective operations of the programs and services provided. 

• Knowledge and experience of the therapeutic milieu. 
• Knowledge and experience in Partial Hospitalization and Intensive Outpatient treatment settings. 
• Understanding of payer regulations for PHP and IOP programs. 
• Understanding of the Utilization Review process as it relates to PHP/IOP prior authorization and necessity for continued stay. 
• Skilled in facilitating Process Groups, Psychoeducational Groups, Life Skills groups, etc.   
• Knowledge of Joint Commission as well as state and federal regulations related to care, treatment, and services.
• Knowledge of HIPAA, and other laws applicable to mental health services. 
• Knowledge of continuous process improvement concepts and practices. 
• Emotional intelligence and empathy, as demonstrated by the ability to identify with and understand another person’s point of view and ask the right questions to determine focus for treatment. 
• Communication, as demonstrated by the ability to clearly convey, both verbally and in writing, detailed directions, describe processes in understandable terms, and concise documentation of the therapeutic process. 
• Active listening skills, as demonstrated by interpreting verbal and non-verbal cues to determine the focus for treatment as well as understand information from colleagues and other mental health professionals.  
• Critical thinking skills, as demonstrated by using creative problem-solving as part of the therapeutic process to find the best available options for clients. 
• Organizational skills, as demonstrated by making sure each case is updated in a timely manner with the correct information and cases are prioritized based on client needs. 
• Cultural competency, as demonstrated by being sensitive to diverse ideas, views, and beliefs, seeking to learn more about others while understanding one’s own background and beliefs. 
• Appropriate boundary setting, as demonstrated by maintaining boundaries in the therapeutic relationship, as well as with colleagues and other customers but also in establishing a good work-life balance.  
• Professionalism, as demonstrated by constantly learning and developing better ways to serve clients and the community.  Using knowledge gained to improve services with clients, families, and groups. 
• Time management, as demonstrated by giving clients the attention they need both in interpersonal interaction but also in completing documentation in a timely manner. 
• Advocacy, as demonstrated by verbally representing clients in connecting with services, resources, and opportunities, especially for client who may not know how to advocate for themselves. 

• A healthy & positive atmosphere where everyone is valued.  
• Monday through Friday, 8:00 am - 5:00 pm CST
• All equipment to perform the job 
• The salary is competitive and commensurate with experience ($85,000 - $95,000)

• 120 hours (15 days) of paid time off 
• 40 hours (5 days of sick leave 
• 24 hours (3 days) of paid bereavement leave per occurrence. 
• Medical and supplemental health insurance (vision, dental, long-term disability, short-term disability, life insurance, etc.).  
• Professional development opportunities 

Salary : $85,000 - $95,000