What are the responsibilities and job description for the Customer Engineer/Buffer - Flexforce - Customer Engineer Flexforce - Customer Engineer position at Mindlance?
Job Description : Are you interested in working with
We are a field service company that manufactures, services, and supports ATMs. Do you know how to repair ATMs? Great!!! If you are like most of us and have never seen the inside of an ATM. Well, that's OK too. With little or no prior relevant work experience. We will provide you with the training you need to maintain, troubleshoot, and service ATMs.
As a Field Service Technician, you will; represent the
brand, problem-solve at a basic module (FRU) level, organize and plan your time effectively, and know when and to whom to escalate issues to. You will also apply knowledge of routine work area procedures, completes standardized activities, resolves task related problems in straightforward situations and emphasis may be on manual skills.
Here are some of the tasks that our field service technicians do each day :
Perform minor maintenance, repairs, and component replacement at the module level.
Maintains parts inventory and related records.
Provides status reports throughout the service repair.
Diagnose problems based on the information provided in the call and through the error logs on the ATM.
Responsible for ownership of customer issues until resolution according to SLA agreements.
Practices security safety procedures when working with ATM's and or within financial institution.
Complete Client specific Training and certifications.
Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required.
The Field Service Technician position may require the following :
May require bending / squatting, walking / standing / sitting for prolonged periods.
May require prolonged travel based on your service area.
Carry and or lift a tool kit / parts of varying weights (1- 50 lbs.)
You may be dispatched daily on a call-by-call basis or have a daily schedule.
You may be required to work on rotating shifts, nights, and or weekends.
Basic Qualifications :
High School Diploma or equivalent 0-1 years of related experience.
Reliable transportation.
A smart phone to receive work orders on and access support documentation. Android or iPhone.
Have basic tools : Tools are not supplied. #1 and #2 flathead and hilips screw drivers are most common.
Required Availability, Experience, and Skillset :
Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call.
Must have a high level of personal integrity and work well with minimal supervision.
Must have Basic Electrical and Mechanical aptitude, skillset, and knowledge.
Must have good problem-solving skills, be able to pick up new skills quickly, and work well under pressure.
Preferred Qualifications :
An associate degree is preferred.
Previous experience with Client or similar equipment is preferred.
Comments for Suppliers : Mileage should be included in hourly rate
The position will involve a fair amount of travel in the area. Potentially up to 200 miles in a day on the high side.
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