What are the responsibilities and job description for the Customer Service Rep. I position at Mindlance?
Summary :
The main function of a call center / customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed.
Customer service agents may be inbound, outbound or a combination of both.
Job Responsibilities :
Contact customers to respond to inquiries or to notify them of a patient problem. Refer unresolved customer grievances to designated departments for further investigation.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Lab work required. Pull priority samples and take to testing bench.
Skills :
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Ability to work independently and manage ones time.
Ability to accurately document and record customer / client information. Previous experience with computer applications, such as MS Outlook or data entry software.
Education / Experience :
High school diploma or GED preferred. - years customer service related experience required.
This is backfill for candidate that fell off assignment
This is for an onsite position, candidate will need to report to the office
EEO :
