What are the responsibilities and job description for the Data Provisioning/De-Provisioning Technician position at Mindlance?
Company Description
Mindlance is a national recruiting company which partners with many
of the leading employers across the country. Feel free to check us out
at http://www.mindlance.com.
Job Description
- Support day to day tasks of business, Internal Management Networks, and Corporate network.
- Develop and evaluate processes to ensure effectiveness of IP design deployment and decommissioning.
- Develop and publish standards for network configuration, including routing architecture, physical configuration and de-configuration standards, and inter- and intra- POP topology.
- Involved in the evaluation of and provides feedback for applications or tools in support of automation and administrative support.
- Manage M6 / TBS / Wave / Netcracker queues as well as Remedy tickets to prevent delinquent tasks and resolution.
- Assist with technical questions/resolutions from other Client Business colleagues.
- Coordinate own responsibilities with those of other team members so no order or trouble ticket is delayed
- Assess problems, research alternatives, and pursue acceptable solutions while remaining within Company guidelines.
- Completes all non-complex Provisioning and De-Provisioning (Disconnect) orders across the footprint.
Qualifications
- 1-2 years of industry experience with TCP/IP and Ethernet technology
- Skills/training necessary to understand new technology insertions into the network and how the introduction of such technologies will enhance the performance of the existing network
- Strong knowledge of field installation of routers and switches (Cisco, Juniper, etc.)
- Must be innovative, able to set/change priorities and use available resources to meet the needs of Client Business and our client.
- Possesses a strong working knowledge of the provisioning/de-provisioning processes and overall work flow throughout the service implementation process.
- Solid organization and time management skills
- Excellent customer service skills and desire to provide quality service and response to clients.
- Must have the ability to make quick effective decisions that have a significant impact on Client Business clients
- Ability to multitask and navigate between divergent systems and task types.
- Must be willing to work overtime, including weekends, as the work load requires.
- CCNA Certification preferred.
Additional Information
Thanks & Regards
Praveen K. Paila
470-202-1117
