What are the responsibilities and job description for the JUNIOR TECHNICAL SUPPORT SPECIALIS position at Mindlance?
Job Summary
This position is primarily responsible for working with the IT Team to support users and perform in[1]depth system maintenance. The Jr. Tech Support Specialist will be the first-tier response to incoming helpdesk requests and will be the initial point of contact for most user requests. Additionally, the Jr. Tech Support Specialist will set up and maintain new and existing desktop computers, install and configure software for users and provide meeting support for Webex, Teams or Zoom meetings.
- Install new software and perform upgrades to existing software on the Agencies' desktop PCs.
- Install, upgrade and redeploy hardware and telecommunications components on the Agencies' LAN. This can include imaging PCs, assembling and disassembling computers, as well as adding and replacing components parts.
- Troubleshoot software and hardware problems on the Agencies' local area network, with an emphasis on the desktop PC's and HP LaserJet printers. Determine the nature of the problem, and when possible, correct it. When necessary, work with the Desktop Support team or the Network support team until the problem is resolved.
- Serve on the IT Help Desk, answering trouble calls from users, resolving their problems if possible, and referring problems that cannot be resolved immediately to other Tech Support staff.
- Track and maintain software, services and equipment inventory and licensing.
- Communicate with IT team regarding projects, systems status, and client requests.
- Assist other members of the IT Team as needed.
Required Knowledge, Skills, and Abilities :
QUALIFICATIONS :
