Operations & Systems Engineer

POSITION SUMMARY : Operations & Systems Engineer

The Client is currently seeking an exceptional individual to join the Health Insurance Exchange team as an Operations & Systems Engineer . The Operations & Systems Engineer is a key member of the operations team, providing analytical solutions and presents recommendations to enhance operations processes and meet strategic objectives .

DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES :

• Proactively monitor systems for availability, capacity & performance and when necessary, investigates and analyze the problems / issues, assess criticality, and report out as required.
• Ensure issues are identified, documented, communicated, and appropriately escalated to ensure timely resolution of each request.
• Exercise responsibility and maintain acceptable levels of service performance in resolving issues, dat collection, recording, reporting, and in maintaining controls over IT processes.
• Set up and configure Dynatrace dashboards to track system performance, application behavior, and user experience metrics such as response times, throughput, and error rates.
• Create custom alerts in Dynatrace to detect performance degradation, triggering timely resolution before impacting end users.
• Collaborate with technical and non-technical personnel (Agency functional experts, vendors, PMO, architects, etc.) to resolve open issues on a timely basis and update status and maintenance in ticketing system.
• Provide technical support for daily operations & oversee production system maintenance activities in close cooperation with our vendors.
• Participate in the patch management process for servers, system, and software.
• Support data updates and create both scheduled and ad-hoc reports using SQL and other DB tools.
• Develop project plan / timeline estimation and identify key milestones for the operations team.
• Monitor, track, and complete project tasks as required, ensuring outputs are timely, high quality, and tailored to stakeholder needs.
• Develop and implement "best practice" methodologies to enhance operations efficiency.
• Provide support associated with tracking, validation, and driving closure of PROD Batch Schedule exclusions, workarounds, defects, and data corrections.
• Manage the User Access Request process for Database, Monitoring Tools and other HIX system access.
• Manage the Digital Certificate update process in close cooperation with our vendors.
• Maintain the software inventory list including latest version and planned updates.
• Design presentations at high levels, incorporate advanced features of PowerPoint, Excel, etc.
• dhere to all the Secretariat's, EOHHS IT's, and relevant Management policies, procedures, and standards.

PREFERRED QUALIFICATIONS

JOB REQUIREMENTS : EDUCATION AND EXPERIENCE

EEO :

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority / Gender / Disability / Religion / LGBTQI / Age / Veterans."