What are the responsibilities and job description for the Professional - Field Support Specialist position at Mindlance?
Job Description : Actual Job Title : Field Service Technician 1 :
Position Summary :
Are you a Field Technician? Field Engineer? Service Technician? Or do you want to start a career in this field? Are you tech savvy with a good mechanical aptitude and feel your skills are transferrable? Can you help us to provide best in class service? Do you want to work with some of the largest retail customers in the industry?
Our Clients Field Services Team creates value for our customers by delivering solutions that build long term relationships. Acting as a first line response to our customers, you will communicate in an open, helpful, and engaging manner with the focus being finding the right solution. You will organize, triage customer issues, and even handle some problems before they start. No matter the situation, your formal training (provided through our client) will allow you to provide customers what they need when they need it.
Our virtual and hands on classroom training enables fast learning and fosters an environment where you can stretch yourself and make an impact. , explore new ways of thinking, and expand your capabilities. Our service operations have dedicated teachers, mentors, and coaches who work across territories to share their knowledge to enhance each other's growth.
This role truly keeps commerce running across the globe and is an ambassador for our client's Brand!
Utilize your skills to :
- Perform customer installation, maintenance, and service calls promptly and effectively.
- Service electromechanical equipment like self-checkout systems within an assigned territory.
- Perform maintenance, repair, PM work, and system overhauls.
Basic Qualifications to qualify :
some holidays.
assistance
manipulating objects of varying size
networking equipment such as access points or switches.
POSITION DETAILS / NOTES
Work hours : 8-10 hours a day. 5-6 days a week. Schedule likely to include one week end a month. Currently the schedule is closer to 10 hours a day, but as hiring scales up, the goal is to reduce to 8 hour a day.
Shift work : Will start in an overnight shift, If converted the shift can be any of the below. Shifts may not always be consistent so candidates will need to be flexible.
Day shift :EEO :
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority / Gender / Disability / Religion / LGBTQI / Age / Veterans."
