What are the responsibilities and job description for the Representative, Customer Order Management position at Mindlance?
Title : Representative, Customer Order Management
Duration : 6 Months
Schedule : Will work remotely Monday-Friday from 8am-5pm. Would ideally like someone that is willing to work 8am-5pm PST.
Solutions Operations Coordinator is responsible for customer maintenance and support, assisting in sales quotas, and / or minimal account management.
Contact customers through various communication methods (phone call, email and chat) to listen and educate customers on products / solutions available. Responsible for developing healthy pipeline of viable leads to various Sales teams. (50% of time)
Support PSAO sales efforts by educating customers on the value of our PSAO (25% of time)
Assisting internal solution teams on various projects (20% of the time)
Contribute to the development of training, policies, and procedures (5% of time)
Accountabilities :
Follow up on leads and convert to deals and / or provide viable leads to sales
Work with product and solution owners sharing feedback on opportunities to increase sales
Help educate customers on value of our products and solutions
Share feedback with internal stakeholders based on conversations with customers
Work with other Cardinal Health business units to create solutions or value propositions
Responsible for sharing customer feedback internally to improve our products and solutions
Collaboration w / ISF - Products & Services
Quarterly Calls
Compliance - i.e. LeaderNet Electronic Enrollment
Reinforce Order Express Communication Alerts
Front line of PSAO Leads
Monitor ASCT GMB e-mail
Weekly or Bi-weekly Team Follow-ups
Additional Incentive Programs - As Needed
Collaboration w / Independent Sales Force - Products & Services
Revenue Drivers
Retention calls - Program / Services follow-ups
Qualifications
Bachelor's Degree : Business or related subject preferred
Minimum 3-4 years customer facing experience
Strong skillset in developing value / trust based relationships both internally and externally
Proven product knowledge in business area
Ability to travel less than 5% of time
Strong verbal & written communication skills are essential
Computer proficiency in Microsoft Office products (Excel, Outlook, PowerPoint, Word)
Customer service and problem solving skills required
EEO :
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority / Gender / Disability / Religion / LGBTQI / Age / Veterans."
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