What are the responsibilities and job description for the State Implementation Specialist - Indiana position at Mindlance?
Position Title : State Implementation Specialist - Indiana (1 role supporting Indiana, West VA and Ohio)
Location : Indiana , We've said 50% travel (down from 75% last year), but we're not expecting as much travel as last year. And we really only think we'll need the possibility of 50% travel in specific weeks during the contract.
Duration : temporary assignment beginning early Dec through April 2054
Profile : 3-5 year experienced educational administration professional with strong communication skills and service-solution oriented mindset; someone that is great at analyzing scenarios and problem solving with attention to detail.
About the Team : Client's Operations division aims to be a world class digital assessment delivery and customer engagement organization that supports millions of students and thousands of test centers, annually. The State Contract Program Management (SCPM) team is a close knit, high performing team of 8 people dedicated to providing a high level of implementation support to our state accountability customers. The SCPM team works collaboratively to solve problems and enact change, leveraging each team member's strengths. This team works closely with external stakeholders including assessment departments in state departments of education, district assessment coordinators, and school test coordinators. Internally, this team partners closely with other assessment operations team members as well as state and district partnership colleagues.
Must Have Skills :
- Customer Service
- K-12 educational technology, assessment industry, and / or K-12 school / state / central office experience
- Solutions Oriented
- Strong verbal and written communication skills
About the Opportunity :
As a term State Implementation specialist on the SCPM team for [Colorado, Michigan] you are responsible for supporting the state's SAT and PSAT assessment implementation with the state Department of Education (State Board of Education). You will be an escalation point of contact for the DOE, district test coordinators, and school test coordinators as they implement the assessment for their federal accountability test in spring 2024. The term State Implementation Specialist will work closely with the SCPM team and key client's Operations business partners to ensure a successful test administration at every eligible school in the state. This will include managing escalations in a timely manner and within the specified guidelines and policies of various internal departments .
You will be most successful in this role if you are a hands-on, flexible implementation manager who is willing to go above and beyond to support customers and find resolutions to issues.
Responsibilities :
Implementation Support :
Communication, Process Development and Continuous Improvement :
Required Skills :
EEO :
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority / Gender / Disability / Religion / LGBTQI / Age / Veterans."
