What are the responsibilities and job description for the Compliance Administrator position at Mindlane?
Job Title: Compliance Administrator
Location : Mason, OH 45040/ Hybrid
Duration: 11 Months with possibility of extension
Shift Hours: Mon to Fri, 8 am to 5 pm EST
Job Details:
MAJOR DUTIES AND RESPONSIBILITIES
Document Management: Maintaing a comprehensive system of compliance-related documents, including policies, procedures, reference materials and audit reports
Date Entry and Record Keeping: Accurately recording compliance data, tracking compliance activities, and updated relevant database
Compliance Monitoring: Reviewing NAIT activites related to system access requests, access administration and role assignments for accuracy
Conducting Audits: Audits on all Genesys user credentials for all Org (FedRamp, and Non FedRamp) to ensure proper access requests were submitted, proper approvals are in place and accurate roles are being administered.
Monthly compiling Genesys usage reports, to support Leaderships monthly budget management activities.
Assisting with any external audits by providing external compliance partners with necessary documentation.
Documentation of compliance reference materials and partnership with leadership to ensure any training documentation is up to date.
Assisting in reviewing and updating any compliance policies and procedures to reflect any regulatory changes
Incident Reporting: Investigation and documentation of compliance related incidents, escalating issues to the relevant parties.
BASIC QUALIFICATIONS
High School Diploma
3-5 years experience in large Scale Contact Center or IT environment
Strong Organizational Skills and attention to Detail
Proficiency in data management and reporting
Excellent Communication and interpersonal skills
Ability to work independently and as part of a team
Basic knowledge of legal concepts and procedures related to IT security
Typically Starts with Education needed
Proficiency in Microsoft Office Suite
PREFERRED QUALIFICATIONS
Bachelors degree in Information Technology or relevant experience
5 years supporting large scale, multisite Contact Center Environment
IT Security Compliance certification
Warm Regards
Nima Paulson
EXECUTIVE RECRUITMENT
w: 732-612 9790
nimap@mindlance.com
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