Demo

End User Computing(EUC) Engineer

MindMed
Durham, NC Full Time
POSTED ON 4/2/2025
AVAILABLE BEFORE 5/1/2025
MindMed is a clinical stage biopharmaceutical company developing novel product candidates to treat brain health disorders. Our mission is to be the global leader in the development and delivery of treatments that unlock new opportunities to improve patient outcomes. We are developing a pipeline of innovative product candidates, with and without acute perceptual effects, targeting neurotransmitter pathways that play key roles in brain health.

Founded in 2019, we are continuously expanding our presence and global footprint. We are constantly searching for high-impact individuals in various clinical, technical and business operations domains to strengthen our team of patient-centric, intelligent individuals.

Reporting to the Director of Information Technology, the End-User Computing (EUC) Engineer will be responsible for providing primary operational support for end-user hardware and software for a fully remote and geographically distributed company with a growing physical presence in the Raleigh/Durham area. The prospective candidate will provide level 1 and 2 support for the enterprise and collaborate with senior members of IT on resolution of next-level support issues. The candidate will drive and participate in design, architecture, engineering, implementation, and operations of MindMed's global SaaS IT and business application portfolio to establish and maintain core operational, compliance, security, privacy, and other KPIs and standards. He/she will have a passion for problem solving, thrives in a diverse global organization, provides an excellent end-user experience, explores innovative technologies, and is driven to seek continuous improvement.

Responsibilities:

  • Provide operational support for remote staff. This will include hardware and software issues
  • Create, update, triage, and close support tickets in the MindMed ITSM to ensure a thorough documentation of requests and incidents, end-user communication, root cause analysis and resolution
  • IT lead for all new and departing employee responsibilities. Ensure compliance with all on-boarding and off-boarding policies and procedures
  • Coordinate the hardware lifecycle for remote employees from procurement, configuration, collection, and retirement
  • Provide primary/secondary system administration to IT systems
  • Work closely with IT MSPs and professional service providers
  • Assist in identifying, evaluating, justifying, and deploying, new products, technologies, systems, services, and workflows
  • Independently perform actions under departmental change control procedures with minimal oversight or assistance
  • Ensure compliance for technology projects and processes including Sarbanes Oxley (SOX), 21 CFR Part 11, cGxP, and GDPR
  • Author and review standard operating procedures and knowledge-base articles for the maintenance and operation of software applications
  • Ensure that best practices for the service and support of technology products are documented and followed
  • Stay up to date on industry trends and best practices

Requirements:

  • Bachelor's degree or equivalent work experience
  • 2 years of Tier I operational support experience, preferably within a regulated life sciences environment that has a remote or hybrid workforce
  • 2 years supporting macOS and Windows laptops via MDM
  • 2 years supporting Identity platforms [OKTA or Entra/AzureAD]
  • 2 years supporting SaaS applications
  • Experience administering M365, SharePoint, Powershell, Cisco Umbrella, CrowdStrike, CheckPoint, M365, Slack, Zoom, DocuSign, FreshService, Intune, Kandji, Apple Business Manager, Adobe, and OKTA
  • Strong verbal and written communication skills
  • Excellent vendor management and negotiation skills
  • Strong remote triaging skills
  • Strong experience managing SharePoint sites and M365 permissions
  • SOX and/or 21 CFR Part 11 experience
  • Experience supporting multiple operating systems (Windows 11, iOS, and MacOS )
  • ITIL certification preferred

The starting base pay range for this position is $70,172.00 - $95,173.00. Compensation will be determined based on several factors including, but not limited to, skill set, years of experience, and the employee's geographic location.

Employees in this role may be entitled to additional compensation, including bonus and equity. Benefits information is listed on our Jobs Page. The Company provides competitive benefits to employees including:

  • 100% paid health benefits including Medical, Dental and Vision for you and your dependents
  • 401(k) program with company match and immediate vesting
  • Flexible time off
  • Generous parental leave and some fun fringe perks!

Salary : $70,172 - $95,173

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a End User Computing(EUC) Engineer?

Sign up to receive alerts about other jobs on the End User Computing(EUC) Engineer career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$55,318 - $69,533
Income Estimation: 
$62,928 - $81,361
Income Estimation: 
$86,680 - $110,316
Income Estimation: 
$110,730 - $135,754
Income Estimation: 
$117,033 - $148,289
Income Estimation: 
$110,730 - $135,754
Income Estimation: 
$128,617 - $162,576
Income Estimation: 
$117,033 - $148,289
Income Estimation: 
$150,358 - $188,456
Income Estimation: 
$197,066 - $250,309
Income Estimation: 
$117,033 - $148,289
Income Estimation: 
$70,609 - $91,165
Income Estimation: 
$86,680 - $110,316
Income Estimation: 
$117,033 - $148,289
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at MindMed

MindMed
Hired Organization Address Durham, NC Full Time
MindMed is a clinical stage biopharmaceutical company developing novel product candidates to treat brain health disorder...
MindMed
Hired Organization Address Durham, NC Full Time
MindMed is a clinical stage biopharmaceutical company developing novel product candidates to treat brain health disorder...
MindMed
Hired Organization Address Durham, NC Full Time
MindMed is a clinical stage biopharmaceutical company developing novel product candidates to treat brain health disorder...
MindMed
Hired Organization Address Durham, NC Full Time
MindMed is a clinical stage biopharmaceutical company developing novel product candidates to treat brain health disorder...

Not the job you're looking for? Here are some other End User Computing(EUC) Engineer jobs in the Durham, NC area that may be a better fit.

Security Tools Engineer

IBM Computing, Durham, NC

Principal Logic Engineer

Ampere Computing, Durham, NC

AI Assistant is available now!

Feel free to start your new journey!