General Manager (GM)

JOB TITLE: Truth Traveler Branson MO. General Manager

LOCATION: Branson, MO.

REPORTS TO: Regional Director

DEPARTMENT: Management

STATUS: Full-Time

SUMMARY: Mindscape Management LLC. is seeking a dynamic and experienced

General Manager to lead the successful launch and operation of our new

Virtual Reality attraction located in Branson, MO.

This cutting-edge facility will feature virtual reality technology, haptic benches, concert venue, retail, food and beverage, and more. The General Manager will play a pivotal role in setting up the attraction, developing a high-performing team, and ensuring exceptional guest experiences.

RESPONSIBILITIES:

1. Attraction Setup: Oversee the setup and launch of the VR attraction,

including coordinating with vendors, supervise portions of technology

installation, and managing the facility's physical layout.

2. Team Leadership: Recruit, hire, and train a diverse team of staff

members, including VR operators, concert venue personnel, customer service personnel, retail associates, and food and beverage staff.

Foster a positive and collaborative team culture.

3. Operational Excellence: Ensure smooth day-to-day operations, from

ticketing, VR experiences, and concerts to retail and food services. Implement

efficient scheduling and resource management to optimize guest

experiences.

4. Customer Service: Develop and maintain a culture of exceptional

customer service. Address guest inquiries, concerns, and feedback

promptly and professionally.

5. Financial Management: Manage the attraction's budget, monitor

expenses, and identify opportunities for revenue growth. Drive

profitability while providing value to customers.

6. Quality Control: Ensure the VR & Theater experiences and all attractions meet

high-quality standards for safety, cleanliness, and functionality.

7. Marketing and Promotion: Collaborate with the marketing team to

create and execute marketing strategies that drive visitor numbers and

revenue. Develop partnerships and promotional events.

8. Health and Safety: Implement and enforce safety protocols to

protect staff and visitors. Stay informed about industry best practices

and compliance requirements.

9. Reporting: Provide regular reports to upper management on key

performance indicators, financial results, and guest feedback.

Implement strategies to address areas needing improvement.

REQUIREMENTS:

Leadership Experience: Minimum of 4 years of management

experience in the entertainment or attractions industry, with a track

record of successful team leadership.

Flexible Schedule: Ability to work evenings, weekends, and holidays

as needed to accommodate operational requirements.

Entrepreneurial Mindset: Proven ability to think creatively, identify

growth opportunities, and adapt to changing market conditions.

Technical Aptitude: Familiarity with VR technology and related

equipment is a plus.

Customer-Centric: A passion for delivering outstanding customer

experiences and a commitment to guest satisfaction.

Communication Skills: Excellent written and verbal communication

skills. Ability to collaborate with cross-functional teams.

Education: Bachelor’s degree in business, hospitality, or a related

field (or equivalent experience) is preferred.

COMPETITIVE BENEFITS PACKAGE:

Competitive Salary

Paid Vacation, Sick Time, and Holidays

Health Insurance

Dental and Vision Insurance

Employee Perks Program

AND MORE...

APPLICATION PROCESS:

To apply for this position, please complete the indeed application process, and post your resume.

Please include your salary requirements. A background check and pre-employment drug screen will be required for employment consideration. Mindscape Creative LLC. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 4 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Application Question(s):

• What is your favorite thing about management?

Education:

• High school or equivalent (Required)

Experience:

• Management: 4 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Ability to Commute:

• Branson, MO 65616 (Required)

Ability to Relocate:

• Branson, MO 65616: Relocate before starting work (Required)

Work Location: In person