What are the responsibilities and job description for the Bilingual Customer Service Advocate (Spanish) position at MindSource?
Job Title: Bilingual Customer Service Advocate
Location: Remote in UT
Duration: 3 months contract with possible of extension
Pay rate: $19-24/hr on W2 plus benefits
Role Responsibilities
Effectively solve customer inquiries via phone and email using a CRM tool
Understand escalation paths to effectively triage a Seller’s needs based on where they are in the cycle of their loan in order to mitigate risk
Answer customer questions regarding business documents or current loan information
Maintain or exceed established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses
Identify, document and follow up with cross functional teams on product bugs and features
Advocate for our Seller community by identifying trends in issues and suggesting improvements to processes, policies and products
Collaborate with members of other teams to root out answers and be a resource to teammates to provide the best possible experience to our Sellers
Participate in ongoing training to maintain current knowledge of BSA/AML and perform BSA/AML duties as required by job function.
Effectively work in a remote or distributed work environment and collaborate with team members over Slack and video conferencing.
Skills:
Written and verbal communication skills
1 years of professional experience with either a financial institution or payment provider preferred
Enjoy working in a fast-paced and rapidly changing start-up environment with the ability to quickly adapt to new situations and think on your feet
Experience in direct customer facing roles
Interest in implementing feedback and dedicated to the improvement of your skills and work
Strong organizational, analytical, written and verbal communication skills
Superb attention to detail
Excellent time-management skills
A desire to help people and improve the customer experience
A passion for Square and customers engaging with Square products
Bilingual in Spanish is a plus but not required
Location: Remote in UT
Duration: 3 months contract with possible of extension
Pay rate: $19-24/hr on W2 plus benefits
Role Responsibilities
Effectively solve customer inquiries via phone and email using a CRM tool
Understand escalation paths to effectively triage a Seller’s needs based on where they are in the cycle of their loan in order to mitigate risk
Answer customer questions regarding business documents or current loan information
Maintain or exceed established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses
Identify, document and follow up with cross functional teams on product bugs and features
Advocate for our Seller community by identifying trends in issues and suggesting improvements to processes, policies and products
Collaborate with members of other teams to root out answers and be a resource to teammates to provide the best possible experience to our Sellers
Participate in ongoing training to maintain current knowledge of BSA/AML and perform BSA/AML duties as required by job function.
Effectively work in a remote or distributed work environment and collaborate with team members over Slack and video conferencing.
Skills:
Written and verbal communication skills
1 years of professional experience with either a financial institution or payment provider preferred
Enjoy working in a fast-paced and rapidly changing start-up environment with the ability to quickly adapt to new situations and think on your feet
Experience in direct customer facing roles
Interest in implementing feedback and dedicated to the improvement of your skills and work
Strong organizational, analytical, written and verbal communication skills
Superb attention to detail
Excellent time-management skills
A desire to help people and improve the customer experience
A passion for Square and customers engaging with Square products
Bilingual in Spanish is a plus but not required
Salary : $19 - $24
