What are the responsibilities and job description for the Supply Chain Consultant position at MindSource?
Job Title: Technology Consultant (Sr. Staff)
Contract Period: 1 Year Extension
Work Location: Coppell, Texas, USA 75019
Work Hours: 08:30 AM - 05:30 PM
Key Responsibilities:
System Administration and Technical Support:
- Perform routine system maintenance and oversee upgrade rollouts to ensure reliability and optimal performance.
- Manage user accounts, permissions, and profiles while addressing technical issues promptly.
- Maintain and update dashboards for accurate and actionable data visualization.
- Monitor system data and performance metrics, identifying trends and addressing anomalies proactively.
Carrier Support:
Communicate with logistics carriers to identify and troubleshoot issues.
Data Integration:
Ensure accurate data integration between all relevant systems (internal and third-party solutions).
Business Analysis:
- Collaborate with stakeholders to identify business needs and translate them into system requirements.
- Conduct thorough analyses of existing processes and recommend best practices.
- Facilitate master data management and governance, ensuring data integrity and accuracy.
User Support and Training:
- Train new users on system tools, protocols, and best practices to ensure seamless adoption.
- Administer and analyze Net Promoter Score (NPS) surveys, leveraging insights for service improvements.
- Serve as a liaison for carrier-related technical issues, ensuring effective communication and resolution.
Strategic Contributions:
- Develop comprehensive reports and dashboards to support decision-making processes.
- Drive innovation by identifying opportunities for automation, efficiency, and cost-saving measures.
- Partner with cross-functional teams to deliver scalable and sustainable solutions.
Qualifications
- Required: 5 years of Logistics Business Support experience.
- Required: 5 years of experience with Logistics Management Applications (Dispatch Track experience is a huge plus).
- Required: 5 years of proven experience in business analysis, system administration, or related technical support roles.
- Preferred: Korean as a second language.
- Strong analytical skills with the ability to translate business requirements into actionable technical solutions.
- Excellent communication, collaboration, and training skills.
- Familiarity with data monitoring tools and survey platforms is a plus.
- Strong project management and prioritization abilities.
Salary : $50 - $56
