Attorney Network Coordinator

Reports To:

The Attorney Network Coordinator will report to the Operational Systems Manager.

Job Overview:

MINES is looking for an Attorney Network Coordinator to assist in the day-to-day activities of the Provider Relations Department to help with the management of our attorney network while also implementing innovative, flexible strategies to provide support to the company as a whole. Provider Relations is the main connection point of providers (including clinical and non-clinical providers) and MINES, making it imperative that one is customer service oriented while problem solving as a team to create and maintain a robust network of providers. The primary duties involve completing data entry, quality assurance tasks, completing network management tasks such as outreaching potential attorneys, negotiating rates, contracting, and credentialing attorneys. This role is constantly evolving, making it important for one to be flexible, and able to complete new duties as discovered or assigned as it relates to the needs of Provider Relations and MINES and Associates, Inc.

Departmental Statements

Provider Relations Mission statement: To build and nurture relationships and access between providers, trainers, and vendors with MINES staff and clients while implementing innovative, flexible strategies to provide support through unique, multifaceted expertise and resources for the betterment of all internal and external interactions with MINES.

Provider Relations Vision: To ensure ease of access to services through problem solving, innovation, collaboration, and access to correct information with an emphasis on effectiveness and responsiveness.

Core Responsibilities and Duties

• Recruit attorneys to join the network or do single case agreements.
• Build and maintain relationships with attorneys, network partners, and the community.
• Review, revise, negotiate, and approve attorney contracts and rates.
• Create, upload, and maintain accurate records by entering data into the M365 environment.
• Manage incoming and outgoing emails, forms, and faxes.
• Review and approve attorney applications based on credentials and requirements.
• Re-credential current attorneys by reviewing network requirements and following up as needed to ensure data accuracy.
• Analyze, problem solve, and communicate with attorneys on their questions regardless if it is an IT, contracting, EOB details, or procedural question.
• Review, respond, and meet with attorneys, other providers, clients, and other clients via in person (if applicable), virtual meetings, phone calls, and email messages.
• Review and resolve complaints against attorneys.
• Ensure quality assurance standards are met.
• Facilitate accurate and timely communication between departments and teams to maintain smooth workflows.
• Maintain excellent documentation.
• Coordinate with various departments on specific attorney needs.
• Assist the VA team with creating contact records, scheduling VA clients with attorneys, and related reporting.
• Support various company needs.

Physical Requirements and Environmental Conditions

• Must have adequate internet connection to work remotely as work is completed through the M365 environment.
• Must have a private location or office as work deals with confidential health information.
• Must attend weekly video meetings with the Provider Relations Team.
• Must be able to drive (if located in Denver Metro).
• Must be able to sit for long periods of time.
• Must be able to be in front of a computer screen for long periods of time.

Job Requirements

• Paralegal Preferred.
• Required Bachelor’s degree or related professional experience.
• Strong computer literacy (must be comfortable with business math and be proficient in Excel, Word and other Microsoft computer programs as well as be able to type at least 50 wpm).
• Good knowledge of HIPAA regulations.
• Basic knowledge of behavioral health insurance terminology and codes.
• Able to work with diverse groups of people who at times may be unskillful or unwholesome in their perceptions, communication, or interactions due to their individual limitations, psychological pain or other sociological or psychological factors.
• Excellent clerical and data entry skills. 
• Pleasant phone presence.
• Capable of juggling multiple responsibilities while staying organized in fast paced environment.
• Basic negotiating skills.
• Basic bookkeeping skills.
• Desire to learn.
• Exceptional time management skills and flexibility to handle multiple tasks with differing and/or changing priorities.
• Able to work in both a team and individual setting.
• Self-motivated.
• Able to think complexly and be solution focused and work with broad direction.
• Attention to detail.

Organizational Responsibilities

• The successful candidate is responsible for assuring contractual compliance and is accountable to upper management to meet all deadlines.
• The successful candidate will stay current on applicable Federal and State law and regulations including changes to coding
• The successful candidate is responsible for assuring all phone calls and emails from providers and clients will be researched and problems resolved in a timely manner as well as thoroughly documented in the EHR system
• The successful candidate will epitomize professional behavior, which is defined as being respectful, having a positive attitude, even tempered, and being able to clearly communicate verbally and in writing
• The successful candidate will adhere to all HR Policies and procedures
• The successful candidate will maintain positive contact and consider all actions with positive intent with everyone they interact with internally and externally
• The successful candidate will adhere to HIPAA, HITECH, and safety standards and expectations
• The successful candidate will support the organization to the best of their ability including looking for ways to improve systems, assist all departments in their departmental vision and key performance indicators, and be flexible in the changing needs of the company
• The successful candidate will be communicative on their needs and ideas
• The successful candidate will commit to working the hours outlined above unless otherwise approved by the supervisor

Mastery of Core Competencies

• People Management
• Personal Development
• Leadership
• Communication
• Logical Reasoning
• Technical competency
• Transferable competency
• Adaptability
• Commitment to Excellence
• Avid Learner
• Fostering Teamwork
• Oral Communication
• Written Communication
• Persuasive Communication
• Interpersonal Awareness
• Customer Orientation
• Diagnostic Information Gathering
• Forward Thinking
• Fostering Innovation
• Results Orientation
• Stress Management
• Flexibility
• Detail Orientation
• Business Math

Hours: Monday-Friday 8:30-5:00 MST

Please note that this position is temporary and goes through 2/28/2025.

Job Types: Full-time, Temporary

Pay: $28.69 - $32.22 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

People with a criminal record are encouraged to apply

Ability to Relocate:

• Littleton, CO 80127: Relocate before starting work (Required)

Work Location: Hybrid remote in Littleton, CO 80127

Salary : $29 - $32