Service Delivery Manager

Be part of something incredible. Metals are necessary for our world, but mining historically faced issues with waste, sustainability, and inefficiencies. MineSense is changing that. Our solutions reduce mining waste and environmental impacts while increasing profits and efficiencies. Backed by the best in venture capital and government funds, and recognized by tech industry and sustainability programs, MineSense is doing what many said could not be done: improving mining for people and planet.

We are currently seeking a Service Delivery Manager to join our Field Services Team in Santiago, Chile. The Service Delivery Manager (SDM) is a conduit for proactive and reactive support and engagement.  Reporting to the EVP Field Service, the SDM will be working closely with our key customers alongside Geo Science, Sales, Engineering, and Operations to ensure that our services are delivered successfully, and our customers enjoy the full value of our groundbreaking technology.

• Customer Success Management: Understand the mining industry reporting requirements and key operational drivers to help customers maximize the value of MineSense technology in their operations. Foster strong customer engagement through regular site visits and proactive communication. Serve as the primary customer point of contact for operational system performance and troubleshooting challenges to ensure ongoing value realization.
• Service Management: Develop and manage service delivery timelines on existing system portfolio in close collaboration with the MineSense on-site field service team and back-office functions to ensure that service delivery commitments are met. Coordinate the transition from commissioning to fully operational by ensuring a smooth handover between internal teams and customer site operations. Ensure system availability, uptime, and performance tracking are effectively communicated, while acting as a partner to the Project Management Office for broader project execution, governance, and timelines of new systems installations.
• Sales Enablement and Product Development: Act as a customer advocate, providing operational insights and feedback to Sales teams by offering customer account knowledge and facilitating communication to enable Sales teams to close deals. Liaise with Product Engineering through the Reliability team to communicate customer driven requirements and ensure that field learnings are incorporated in future product development. Support value demonstration efforts, helping customers quantify and optimize the impact of MineSense solutions within their operations. 

• Engineering / Technical background: Proven experience in technical project management, business requirements analysis, systems integration, or a related technical field, preferable within Mining.
• Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to communicate and resolve technical issues through collaboration.
• Client Interaction: Experience in a customer-facing role, ideally within Mining OEM customer success, technical support, or consultancy.
• Communication Skills: Excellent written and verbal communication skills at multiple levels, with the ability to explain complex technical concepts to non-technical stakeholders.
• Strong business acumen coupled with proficiency in data analysis and reporting, with the ability to leverage insights to drive operational improvements and business decisions.
• Ability to influence and collaborate across departments to drive resolution and enhance the customer experience.
• Strong organizational and project management skills, with the ability to prioritize competing demands in a fast-paced environment.
• Ability to pass the Chilean High-Altitude Medical Examination and to periodically live and work in a remote mining environment is required for this position.
• Spanish and English language skills.

The salary offered to the successful candidate will be based on their experience, knowledge and skills they bring to MineSense, market data based on their location as well as internal equity. Keeping this mind, the salary offered can be outside of the range posted. 

Our total rewards package offers market-researched benefits, promotes internal equity, and supports team members at all levels of our organization, and includes the following:  

Our total rewards package includes: 

·        A competitive bonus.

·        Matching RRSP or 401K program (for Canadian and US employees)

·        A comprehensive benefit program including an employee assistance program. 

·        Learning and career development programs and resources (live sessions and on-demand)

·        Transit Subsidy (for roles based in Vancouver, BC)

·        Hybrid work (for roles that do not require to be onsite)

·        3 weeks' vacation or more depending on the position

·        Global and local company organized social events and celebrations to connect with your team

Here's what you can expect as a part of the MineSense Team: 

When you join MineSense, a trailblazing Canadian mining technology company, you become a part of our purpose to maximize global metals and minimize global impacts. We’re not just a company; we’re a Community of Innovators who forge a path toward a sustainable future. Here’s why we want you to be excited: 

·        Purpose-Driven: At MineSense, we don’t just clock in—we live our purpose. We’re on a mission to revolutionize the mining industry, and every day, we’re one step closer to a cleaner, greener world. 

·        Values That Resonate: Our core values—Innovation, Belonging, Resilience, and Adding Value—aren’t just buzzwords. They’re the bedrock of our culture. When you step into our team, you’re not just an employee; you’re a steward of these values. 

·        Impactful Work: Imagine contributing to a cleaner, more sustainable planet. At MineSense, you’re shaping the future of cleantech and developing cutting edge technology that literally hasn't been developed before. Your work matters, and it echoes beyond our walls. 

·        People-Centric: We’re not just about profits; we’re about people. Our organization cares deeply about its employees. When you join us, you become part of a community that supports growth, well-being, and success. 

Ready to make your mark? Join MineSense and be part of something bigger than yourself. 

MineSense is an equal opportunity employer and is committed to providing accommodation to individuals with disabilities. Should you require accommodation during the recruitment or hiring process, please feel free to indicate your needs while applying. Information received related to accommodation needs of applicants will be addressed confidentially. 

All applications are welcome, even if you don't meet all the requirements, so please do not hesitate to apply.