What are the responsibilities and job description for the IT Technical Support Manager position at Mingledorff's Inc?
Job Description
Job Description
Job Purpose :
The purpose of the IT Technical Support Manager to lead our Service Desk team, consisting of four employees. This role will be responsible for managing day-to-day operations, acting as the technical lead for all applications managed by the Service Desk, and serving as the escalation point to the data center team. In addition, the IT Technical Support Manager will focus on creating documentation and KPIs to improve service desk processes, team productivity, and overall user satisfaction.
Job Duties and Responsibilities :
Service Desk Management
- Oversee scheduling, SLA adherence, and overall service desk operations.
- Coach, mentor, and provide hands-on guidance to Service Desk staff, ensuring high-quality support.
- Serve as the technical escalation point for complex issues and assist in troubleshooting where necessary.
- Lead and manage projects related to Service Desk improvements and updates.
Technical Lead for Service Desk Applications
Escalation Point to Data Center Team
Documentation & KPIs
Team Development and Training
All the tasks described in these Job Duties and Responsibilities are the essential functions of this job. If requested, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job, absent undue hardship or direct threat.
Qualifications :
Soft Skills :
Travel Requirement :
Other :
This job description is not an exhausted list of all functions that employee may be required to perform, and employee may be required to perform additional functions. Mingledorff’s and its subsidiaries (“Company”) reserves the right to revise the job description at any time. Employment is at-will.
The Company promotes a drug-free, alcohol-free workplace. Applicants being considered for hire must pass a drug test before beginning work. Refusal to submit to testing will result in disqualification of further employment consideration.
Attention Applicants :
The Company is an equal opportunity affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact hrteam@mingledorffs.com for assistance with an accommodation.
