Quality Assurance Coordinator (Remote)

Established in 2020, Mini Mall Storage Properties has been successfully acquiring storage facilities throughout North America with rapid expansion in the United States. We have a team of talented and diverse self-storage experts who span across 15 states and 7 provinces to support and manage our rapid growth across North America. With over 50,000 units and almost 8 million square feet of self-storage space, our goal is to make storage simple and accessible throughout life’s transitions.

The Mini Mall vision is to provide storage seekers with convenience and state-of-the-art technology. As such, we offer affordable storage solutions equipped with industry-leading safety, security, and innovation. With expansive growth comes challenge and opportunity; our talented team is dynamic, diverse, and inclusive. We collaborate effectively across our business functions to achieve our collective goals to redefine the self-storage experience.

We are seeking a highly organized Quality Assurance Coordinator that ensures consistent quality by developing QA processes, conducting audits, and monitoring customer feedback. This role involves staying updated on industry regulations, analyzing performance data, and collaborating with management to improve operations.

WHAT WILL YOU DO? 

• Assist in creating and maintaining quality assurance processes and standards across all locations.
• Develop and distribute training materials, checklists, and guidelines to promote consistency.
• Conduct regular audits of operational practices and stores to ensure compliance with Mini Mall Brand Standards and regulatory requirements.
• Monitor customer feedback and complaint trends to identify areas for improvement, focusing on the Customer Experience
• Collaborate with management and team members to identify inefficiencies and implement solutions.
• Analyze operational data to ensure key performance indicators (KPIs) are met or exceeded.
• Provide training and ongoing support to staff on quality assurance protocols.
• Act as a resource for operational staff, answering questions and providing guidance on QA processes.
• Maintain accurate records of audits, inspections, and quality assurance activities.
• Prepare detailed reports on findings and provide recommendations for corrective actions.
• Stay informed about changes in regulations affecting the self-storage industry.

WHAT WILL YOU NEED? 

• Bachelor’s degree in Business Administration, Operations Management, or a related field (or equivalent experience).
• 2-4 years of experience in quality assurance, operations, or a related role, preferably within the self-storage or retail industry.
• Strong organizational and analytical skills, with a keen eye for detail.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and quality assurance tools or software.
• Ability to travel to different locations as needed.

WHAT DO WE OFFER?  

• We live and breathe our core values. We make a difference and have a positive impact on people. We act responsibility and hold ourselves, and each other, accountable. We are a community with a shared ambition to unify our teams and customers. We act deliberately, and always with integrity and compassion.
• With the support from your teammates and senior leadership, you will be empowered to do things differently, grow personally and professionally, and bring your whole self to work. There's no limit to the impact you can make. 
• We provide a competitive compensation package comprised of a group benefits plan and discretionary profit-sharing program.  
• We are committed to a safety-first work environment.  

What makes us different makes us stronger. We strive to ensure Mini Mall Storage Properties is a great place to work for everyone; where people feel safe, included, inspired, trusted, and supported so they can be — and bring — their best. We're committed to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures, and attributes are valued and utilized to help achieve better results. As an organization with operations across different geographies, we celebrate the fact that our workforce is made up of people with diverse demographics. We are committed to ensuring our workplace is fair, equitable, and free of discrimination and harassment.