Load Planner

* Serve as the point of contact for the customer relations.
* Support SOP/Work Instructions maintenance and ensure operational best practices in line with customer requirements as well as ensure operational SOP compliance.
* Manage daily operations including booking, tracking, and tracing of cargo. (FTL/LTL/AIR)
* Provide excellent customer service in all asepcts from booking to cargo delivery on time
* Request for quote with carriers and negotiate the spot rates
* Manage, coordinate and implement cost-effective operational solutions to continuously improve efficiency and enhance service levels and quality
* Communicate daily with customers, carriers, and internal staff
* Maintain essential account documentation with up to date information and ensure that it is filled and stored to be readily accessible to the team when/if needed increase customer satisfaction and business share through regular contact
* Monitor account issues and communicate. Liaison with management to implement/drive solutions
* Analyze service and cost data for actions or recommendations for business improvement and recommend when needed changes in current processes.
* Report as needed (Service failure report, claim/damage report, others)
* Ensure the accuracy of data entry into Cello and other systems as needed
* Monitor trends and report changes to management for action

Qualification

* High School Diploma or GED Required; Bachelor's degree preferred
* 2 years of experience in FTL/LTL Transportation dispatching or operations in logistics industry required
* Proficient in MS Office applications such as Excel/PowerPoint/Word/Outlook
* Self-motivated and works well under pressure with minimal supervision
* Highly organized with ability to manage multiple projects, while paying close attention to detail
* Excellent analytical and problem-solving skills
* Excellent verbal and written communication skills
* Strong customer orientation and strong negotiating skills
*Demonstrate appropriate phone and email etiquette with internal and external customers, strong customer service, people skills
* Experience with NAFTA/USMCA cross border transportation preferred
* Bilingual in Korean/English or English/Spanish preferred
*Warehouse and/or manufacturing knowledge preferred

Job Types: Full-time, Contract

Pay: $18.00 - $20.00 per hour

Benefits:

• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday

Ability to Commute:

• Coppell, TX 75019 (Required)

Ability to Relocate:

• Coppell, TX 75019: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $20