What are the responsibilities and job description for the Professional Services Consultant, Software Trainer position at Ministry Brands?
Ministry Brands is looking for a Professional Services Consultant, Software Trainer to join our growing team!
Who We Are
Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit, and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good.
Ministry Brands is committed to acknowledging and valuing our employee differences and to creating an environment in which every individual’s unique strengths and abilities are developed and valued. Our employees share in the responsibility for creating this environment and demonstrate mutual respect and acceptance in the workplace. We welcome everyone and are dedicated to creating a culture where all our employees have equal opportunity to be heard and reach their full potential.
Available Location: Alpharetta, GA
Hybrid Working: In this role, you will split your time between working at the designated company office in Alpharetta, GA for a minimum of 3 days per week and will work remotely from your home address up to 2 days per week. Any changes to these work locations must follow the appropriate process as outlined in our handbook.
What You'll Do
As a Professional Services Consultant, Software Trainer, you will play a key role in ensuring the successful implementation and utilization of our solutions by clients. Leveraging your expertise in adult learning theory, training competencies, and product knowledge, you will be responsible for delivering consultative training, providing best practices, and maintaining effective communication with clients. Your role will also involve creating and updating documentation, monitoring training progress, and resolving conflicts to ensure a seamless client experience.
At Ministry Brands, we recognize that your career is just one important piece of your dynamic life. We offer a robust range of benefit offerings designed to cultivate a lifestyle of balance and personal success.
Robust healthcare options – Options include a plan that is 100% covered by Ministry Brands for employee only coverage as well as a generous HSA contribution by the company. Employees have several healthcare options to choose from in order to find what works best for them.
Flexible paid time off – There is no perfect, one size fits all balance between work and home. We provide flexible work schedules, PTO for vacation, and up to 80 hours of paid sick/safe leave. We also feature 11.5 days of fully paid holidays!
Paid parental leave – Adding a new child to the family is a big adjustment! We provide the time and income to allow parents to adjust to their new normal in the healthiest way possible.
Mental health support – Ministry Brands is a stigma free company with the National Alliance on Mental Illness. Associates are supported through an Employee Assistance Program which provides access to in-person or virtual counseling at no cost.
Ministry Brands is proud to be an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Who We Are
Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit, and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good.
Ministry Brands is committed to acknowledging and valuing our employee differences and to creating an environment in which every individual’s unique strengths and abilities are developed and valued. Our employees share in the responsibility for creating this environment and demonstrate mutual respect and acceptance in the workplace. We welcome everyone and are dedicated to creating a culture where all our employees have equal opportunity to be heard and reach their full potential.
Available Location: Alpharetta, GA
Hybrid Working: In this role, you will split your time between working at the designated company office in Alpharetta, GA for a minimum of 3 days per week and will work remotely from your home address up to 2 days per week. Any changes to these work locations must follow the appropriate process as outlined in our handbook.
What You'll Do
As a Professional Services Consultant, Software Trainer, you will play a key role in ensuring the successful implementation and utilization of our solutions by clients. Leveraging your expertise in adult learning theory, training competencies, and product knowledge, you will be responsible for delivering consultative training, providing best practices, and maintaining effective communication with clients. Your role will also involve creating and updating documentation, monitoring training progress, and resolving conflicts to ensure a seamless client experience.
- Update and deliver best practice documents and user guides to clients
- Monitor on-demand training progress and provide support as needed
- Deliver consultative training sessions, both virtually and in person, ensuring clients effectively leverage purchased solutions to meet their goals
- Offer strong presentations on product features and best practices
- Utilize verbal and written communication skills to engage with clients at all levels and in various group sizes
- Work with clients to address concerns or issues
- Serve as a product Subject Matter Expert (SME) across various domains such as accounting, non-profit, API, etc.
- Apply adult learning theory and training competencies to design and deliver effective training programs
- Quickly learn and adapt to multiple software tools to better assist clients
- Minimum of 1 year of experience in software training or consulting
- Working knowledge of ParishSOFT Family Suite and/or ParishSOFT Accounting preferred
- Bachelor’s degree in Education, Training, or a related field, or an equivalent combination of education and work experience
- Strong presentation skills and the ability to communicate effectively with a variety of audiences
- Adept at conflict resolution and problem-solving
- Comfortable working independently and taking initiative
- Ability to learn and navigate multiple software tools
- Familiarity with traditional and modern training methods and techniques
- Domestic travel required, estimated up to 25%
At Ministry Brands, we recognize that your career is just one important piece of your dynamic life. We offer a robust range of benefit offerings designed to cultivate a lifestyle of balance and personal success.
Robust healthcare options – Options include a plan that is 100% covered by Ministry Brands for employee only coverage as well as a generous HSA contribution by the company. Employees have several healthcare options to choose from in order to find what works best for them.
Flexible paid time off – There is no perfect, one size fits all balance between work and home. We provide flexible work schedules, PTO for vacation, and up to 80 hours of paid sick/safe leave. We also feature 11.5 days of fully paid holidays!
Paid parental leave – Adding a new child to the family is a big adjustment! We provide the time and income to allow parents to adjust to their new normal in the healthiest way possible.
Mental health support – Ministry Brands is a stigma free company with the National Alliance on Mental Illness. Associates are supported through an Employee Assistance Program which provides access to in-person or virtual counseling at no cost.
Ministry Brands is proud to be an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
