What are the responsibilities and job description for the Patient Care Coordinator position at Minneapolis Clinic?
Title Patient Care Coordinator Category Medical Administrative Support Location Coon Rapids Full-Time / Part-Time Full-Time Shift Days Work schedule Monday - Friday, Days Req Number MED-24-00016 Open Date 10 / 15 / 2024 Description Help make a difference in a role that is an integral part of our healthcare team. If you love providing excellent service to patients and families while at the same time facilitating important duties in support of providers, this position may be for you. In this fast-paced role you'll ensure that both patients and providers get what they need to promote the best care experience possible while at the same time having the opportunity to learn about a wide variety of neurologic diseases and conditions that affect so many people. This position's primary responsibility is to coordinate the care of patients as outlined by provider instructions. Facilitates priority communications between patients and providers by processing messages that come in via phone, portal, web, chat and / or fax. Greets patients warmly at arrival, scanning outside records the patient may bring to the visit. Following the visit, performs the check-out process including making appointments (diagnostic testing and follow up appointments) and coordinating provider orders as appropriate. Sends summary of care to outside providers. Assists patients with insurance forms, as needed. Monitors provider schedules to confirm all information is available for upcoming patient visits. Mitigates any issues to ensure smooth patient flows. Position hours are Monday - Friday : 8 : 30 - 5 : 00 with some 7 : 30 - 4 : 00 and 8 : 00 - 4 : 30 shifts occasionally required. Position Requirements Education and Experience : High School graduate or GED equivalent. Medical Administrative degree helpful. At least one year of previous medical office experience, preferably in an outpatient clinic setting. Knowledge, Skills and Abilities : Ability to support multiple providers and priorities, meeting deadlines and troubleshooting / resolving issues as needed. Patient centered; strong customer service orientation. Excellent communication and interpersonal skills. Ability to be organized, work independently, exhibit mature judgment and make sound decisions. Accurate and precise reading and writing skills. Strong command of the English language; good spelling / grammar. Knowledge of medical terminology and ICD-10 / CPT coding. Ability to handle confidential information with the utmost judgment and discretion. Proficiency with MS Office, including Word, Excel and Outlook. Proficiency with electronic health records, preferably Epic. About the Organization Founded in 1955, the Minneapolis Clinic of Neurology is well known for the expertise we provide to patients who suffer from neurological diseases and disorders, including Multiple Sclerosis, Parkinson's, Alzheimer's, Epilepsy, ALS, sleep disorders, stroke, headache and neck pain, and many others. Comprised of approximately 70 healthcare providers, MCN employs over 230 people in five locations throughout the Twin Cities area. With lots of longevity, we are proud to say 40% of our physicians and staff have worked at the Clinic for 10 years or longer. Employees cite the "family friendly" environment and great benefits as reasons to work for the clinic. We provide a competitive salary and comprehensive benefits package that includes very generous retirement programs. EOE Statement The Minneapolis Clinic of Neurology, Ltd., does not discriminate in hiring or employment on the basis of race, color, creed, religion, marital status, familial status, disability, veteran status, genetic information, status with regard to public assistance, sexual orientation, national origin, age, sex, or any other protected-class status. This position is currently accepting applications. Apply Now MCN is an Affirmative Action / Equal Opportunity Employer.