Recreation Front Desk(Graco Park)

SUMMARY:
The MPRB's Visitor Services Department, Graco Park, is hiring an ambassador of first impression, who will be responsible for providing a variety of services to customers as the first point-of-contact, in-person, over the telephone, or in writing, in a building or in a park. Provides friendly, welcoming, and helpful accurate recreation facility and program information, and processes park permits, program registration and payments for services at MPRB recreation centers.

This position works between 25 and 28 hours, including evenings and weekends. 

JOIN OUR CREW, WE NEED YOU:
Join the Minneapolis Park and Recreation Board and make a difference in your community!

We are seeking employees who love nature, people, and fun. Apply today and enjoy learning new skills, meeting new friends, and serving the community, all while working in our beautiful park system. Whether you are interested in recreation, environmental education, maintenance, or customer service, we have a job for you!

Don’t miss this opportunity to be part of one of the premier park systems in the United States. Our picturesque lakes, neighborhood parks, recreation centers, and diversified programming make the park system an important component of what makes Minneapolis a great place to live, play, and work!

• Responsible to be welcoming, friendly and helpful, and provide accurate information about MPRB programs, facilities and amenities to diverse customers and callers.  Ensures that public entrance doors are open and/or locked at designated times.
• Perform and support recreation programming, special events, outdoor supervision, and customer service.
• Support and assist with Citywide Recreation Programs, Services, and Youth and Adult Athletics.
• Accurately and in a timely manner collect fees and enters revenue into the cash receipts system per MPRB policies.
• Courteously and respectfully works directly with the diverse public in person and over the phone giving out general information, answering questions, explaining procedures, and gathering facts and pertinent information regarding positive feedback, problems and complaints.
• Courteously and respectfully respond to customer inquiries via telephone, in person and/or in writing as required.
• In a timely manner set-up and break-down meeting, activity and event spaces.
• Develop positive rapport with patrons to maintain order and safety at the facilities and provide effective customer service to a diverse customer base.
• Assist MPRB in identifying and addressing the park and recreation needs of underserved and under-represented communities.

Need to Have: 

• High school diploma or GED.
• A minimum of two (2) years of related experience.

Skills Crucial to Success in This Role: 

• Ability to work independently and in a team environment, appropriately balancing needs of both, and adapt to changing conditions and situations.
• Ability to assess customer needs and resolve problems appropriately.
• Ability to maintain confidentiality of information, maintaining a gossip free environment.
• Ability to organize workload, negotiate and meet deadlines and prioritize issues, identifying which issues require immediate attention and taking effective and appropriate action based on that determination.
• Outstanding customer service principles and practices and standards for a diverse customer base.

FLSA: Non-Exempt
Union Status: AFSCME #9 View a full list of qualifications and job description
Learn more about Veteran’s Preference 

Selection Process:
To apply for this part-time civil service position, applicants must complete an online application with supplemental questions at www.minneapolisparks.org/jobs.  Late applications will be rejected.

What steps the selection process involves:

• We review your minimum qualifications.
• We calculate your civil service score based on your rating your training and experience based on application materials and supplemental questions (100%) and place you on the eligible list if all testing components are passed (passing score for each component and as an overall score is 70.00 or above). Eligible list will expire 30 days after the posting closes. 
• We refer the top finalists to the hiring manager for an interview.
• References, including verification of employment and work performance, may be considered.
• We conduct a background check.  Upon receiving a conditional offer of employment, the applicant will be asked to sign an informed consent allowing the Minneapolis Park and Recreation Board to obtain their criminal history in connection with the positions sought. View the MPRB Background Check Policy at https://www.minneapolisparks.org/wp-content/uploads/2021/05/Background-Check-Policy.pdf. 

Please note that HR reserves the right to limit the number of people invited to successive testing events.

Salary : $20 - $25