What are the responsibilities and job description for the Control Room Operator position at Minnehaha County?
The Minnehaha County Sheriff's Office invites applications for Control Room Operators. Our Control Room Operators serve as an integral part of the correctional team working in the control room and front desk areas of the Jail. This position offers the opportunity to learn the inner workings of a Jail by working in a secure location away from inmates. No prior experience is required to be a Control Room Operator; all training is provided. This position can be an excellent kick start to a career in corrections and law enforcement!
SALARY: $21.42 - $23.64 Hourly
Online applications must be received by 5pm on 5/6/2025.
- GREAT WAGES! The hiring range is $21.42 - $23.64/hr with a full earning potential up to $31.04/hr PLUS regular opportunities for pay increases. With good performance, new officers will receive up to 5% increases in pay after the first and second year IN ADDITION to annual increases.
- NIGHT SHIFT DIFFERENTIAL! Additional $1.00/hr for night shift differential!
- STRONG STAFFING LEVELS! We take a proactive approach to staffing so our 150 employees can maintain a healthy work/life balance.
- BILINGUAL PAY! Specialty pay of an additional $0.50/hr (must pass bilingual exam).
- PAID TRAINING! 7-8 weeks of classroom and on-the-job training. Small training classes mean all new officers get personal, 1:1 training.
- EMPHASIS ON MENTAL AND PHYSICAL WELLBEING! The County offers employees and family members confidential counseling sessions along with access to financial resources, legal advisors, work and lifestyle support, and educational resources. The Jail has an onsite workout facility and the County also offers gym reimbursement, wellness challenges, and health and fitness education throughout the year.
- 12-HOUR SHIFTS! Work 15 shifts a month and have Fri/Sat/Sun off every other week. Year-long, consistent schedules.
- CAREER ADVANCEMENT! Experience as a Control Room Operator is a great way to prepare for promotion to a Correctional Officer. From there, possible opportunities for special assignments and promotions within the Jail Division include Transporter, Court Security Officer, Corporal, Sergeant, Lieutenant, and Warden. Our COs are also routinely promoted to Deputy Sheriff to become certified law enforcement officers with our Patrol Division.
- COMPREHENSIVE BENEFITS! Generous PTO, Extended Sick Leave, Medical/Dental/Vision/Life Insurance, Retirement through state pension plan - that means lifetime income provided THROUGHOUT retirement!
This position is classified as a Correctional Systems Operator.
How You Will Make an Impact:
Our Control Room Operators keep track of everything that is happening in our Jail! We train our team to operate modern, sophisticated Jail management software to control staff and inmate movement throughout the facility. They assist officers by responding over phone and radio and providing verbal direction for inmates. Control Room Operators help the public by scheduling visitations and court appointments, looking up information in our crime data systems, processing paperwork and collecting fees for warrants, and answering general questions. People who thrive in and enjoy this job have strong computer skills, are organized and detail-oriented, and know that giving good customer service means having patience, understanding, and a desire to provide an accurate and timely answer.
What You Need to Succeed in this Role:
High school diploma or GED plus one year of recent experience using a PC based computer system, accurately and rapidly. Must successfully complete pre-employment background process. Ability to multitask and perform detail oriented responsibilities. Must maintain ability to be a credible witness in court. Ability to learn and apply the policies and procedures of law enforcement operations. Ability to communicate effectively orally and in writing and to establish effective working relationships with co-workers, other agencies, and the public. Ability to maintain professional appearance and demeanor.
Though not required to be considered for this position, an associate's or bachelor's degree in criminal justice or a related field, experience working in corrections, and/or knowledge of legal terminology is a plus.
EEO Statement:
Minnehaha County is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion or creed, national origin or ancestry, citizenship, sex or gender including pregnancy, sexual orientation and gender identity, marital status, age, disability, veteran’s status, genetic information, or any other legally protected status. Arrangements for accommodations required by disabilities can be made by contacting Human Resources at (605) 367-4337.
Salary : $21 - $24
