What are the responsibilities and job description for the Financial Counsler position at Minneola Healthcare?
Job Summary: We are seeking a detail-oriented and analytical Revenue Cycle Coordinator/Financial Counselor to join our team. The ideal candidate will collaborate with internal teams and billing company to ensure timely billing of services. They will review and analyze patient accounts to identify and resolve billing discrepancies. Identify opportunities for process improvement to enhance revenue cycle efficiency. Candidate help set up payment plans and assist patients with questions on accounts.
Key Responsibilities:
- Billing Assistance:
- Assist patients with inquiries related to billing, explaining charges, payment options, and insurance coverage details.
- Review and verify accuracy of billing statements, resolving discrepancies as needed.
- Collaborate with billing department to ensure timely and accurate submission of claims.
- Payment Processing:
- Post patient payments accurately to their respective accounts, ensuring proper allocation.
- Reconcile payment records with billing statements and resolve any discrepancies.
- Process refunds or adjustments when necessary, following established protocols.
- Collect co-payments for services rendered, ensuring accuracy in financial transactions.
- Set up payment plans and figure down payments for Surgeries, CT, Nuc Med, and MR.
- Accounts Receivable Monitoring:
- Monitor accounts receivable to ensure timely payments and follow up on outstanding balances.
- Identify and address delinquent accounts, escalating as necessary.
- Analyze aging reports and implement strategies to reduce outstanding balances.
- Financial Assistance Support:
- Guide patients through the process of applying for financial assistance programs.
- Evaluate eligibility criteria, assist with documentation, and facilitate application submissions.
- Administrative Duties:
- Maintain accurate and organized records of billing and payment transactions.
- Generate reports on revenue cycle metrics, such as accounts receivable aging and collections.
- Collaborate with other departments to streamline revenue cycle processes and address issues proactively.
- Assist with administrative tasks such as filing, scanning, and organizing documents to support efficient clinic operations.
- Answer incoming calls, addressing inquiries, setting up payment plans, and directing calls to the appropriate staff members.
Qualifications:
- Strong understanding of medical billing practices, insurance regulations, and reimbursement processes.
- Excellent communication skills, both written and verbal, with a customer-centric approach.
- Detail-oriented with the ability to analyze data and solve problems effectively.
- Commitment to maintaining patient confidentiality and adhering to compliance standards.
Conclusion: As a Revenue Cycle Coordinator, you play a vital role in our mission to deliver personalized, patient-centered care. By ensuring the financial aspects of healthcare run smoothly, you contribute to an atmosphere that promotes healing and enhances the quality of life for the communities we serve. Your dedication to optimizing revenue cycles not only supports the financial health of our organization but also reinforces our commitment to providing exceptional care tailored to each individual's needs. Thank you for being an essential part of our team and for helping us fulfill our mission every day.
