What are the responsibilities and job description for the Student Services Coordinator - Customer Svcs Specialist Int position at Minnesota Careers?

Job Details

Working Title : Customer Svcs Specialist Int

Job Class : Customer Service Specialist, Intermediate

Agency : Minnesota State

Job ID : 82925
Location : Duluth
Telework Eligible : No
Full / Part Time : Full-Time
Regular / Temporary : Unlimited
Who May Apply : Open to all qualified job seekers
Date Posted : 12 / 31 / 2024
Closing Date : 01 / 14 / 2025
Hiring Agency / Seniority Unit : MN St Colleges & Universities / Lake Superior-Duluth TC-AFSCME
Division / Unit : MnSCU Lake Superior Duluth / MnSCU Lk Sup Duluth AFSCME
Appointment Type : Unlimited, Full-time
Work Shift / Work Hours : Day Shift, 8am - 4 : 30pm
Days of Work : Monday - Friday
Travel Required : No
Salary Range : $20.45 - $27.12 / hourly; $42,699 - $56,626 / annually
Classified Status : Classified
Bargaining Unit / Union : 206 - Clerical / AFSCME
Work Area : Student Services - Main Campus 2101 N Trinity Rd Duluth, MN 55811
FLSA Status : Nonexempt
Designated in Connect 700 Program for Applicants with Disabilities : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Job Summary

Job Description

This position is key to providing high-quality, positive interactions for the LSC community, including faculty, staff, and most importantly current and prospective students and their families. By providing advanced levels of decision-making, customer service, and student worker team leadership, this position ensures that stakeholders receive excellent , broad ranging assistance for all needs - from application to graduation. The incumbent plays an important role in the recruitment and retention of students. This position also supports the Student Services Center by completing a variety of administrative tasks such as processing official transcript requests, ordering and organizing supplies and print materials and making sure the center has what it needs to function effectively in addition to serving as the reception for all offices within the Academic and Student Services offices (Accessibility Services, Financial Aid, Records, Advising, Career Services, Academic Administration, and other ancillary departments

Minimum Qualifications

Word processing skills sufficient to develop and modify correspondence, records, and reports, and the ability to use software to create, format, edit, print and save a variety of documents, including emails, memos and reports.

Knowledge of communications sufficient to answer telephones, communicate effectively with customers, prepare responses to routine inquiries, and follow detailed instructions. Understand and be understood during interactions with others.

Ability to provide training to others in technical and customer service skills.

Demonstrates awareness of and ability to maintain the confidentiality of student information to comply with laws, rules, policies and procedures.

Capable of working independently to organize work, manage multiple priorities and meet deadlines on multiple projects and assignments.

Ability to analyze and make recommendations for new or revised administrative practices and procedures for smooth and efficient operations of the Student Services Center.

Preferred Qualification

Associate's Degree or higher

One-year general office experience

Familiarity with typical Higher Education processes and procedures including applying for Financial Aid, Admissions, degree requirements and student resources.

Knowledge of Lake Superior College academic programs, policies and procedures sufficient to answer questions for future LSC students.

Knowledge / experience with student information systems such as the Integrated Student Record System (ISRS).

Leadership experience either professionally, at school or within the community

Demonstrated ability to work successfully with persons from diverse backgrounds, and commitment to diversity and inclusion initiatives.

Application Details

How to Apply

To view the full job posting and to apply please go to :

Contact

If you have questions about this position, contact Clancey Byrne at clancey.byrne@lsc.edu or 217-733-7718 .

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Clancey Byrne at clancey.byrne@lsc.edu .

About Minnesota State

Lake Superior College is an Equal Opportunity employer and educator deeply committed to fostering the principles of diversity, equity, and inclusion. We unequivocally prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law.

As an affirmative action employer, we proactively seek to cultivate a diverse and talented workforce. We sincerely encourage applications from individuals of all backgrounds, including women, racial and ethnic historically underrepresented groups, persons with disabilities, and individuals with protected veteran status. Our commitment to affirmative action is integral to creating a workplace that values and leverages the unique perspectives and contributions of every employee. LSC actively seeks to attract and retain a diverse faculty and staff who represent the richness of our institution and the broader community we serve by fostering their development and recognizing their contributions. We are dedicated to creating an inclusive culture where all individuals feel valued, respected, and empowered.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

A sense of purpose in their work

Connection with their coworkers and communities

Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include :

Paid vacation and sick leave

12 paid holidays each year

Low-cost medical, dental, vision, and prescription drug plans

Fertility care, including IVF

Diabetes care

Dental and orthodontic care for adults and children

6 weeks paid leave for parents of newborn or newly adopted children

Pension plan that provides income when you retire (after working at least three years)

Employer paid life insurance to provide support for your family in the event of death

Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury

Tax-free expense accounts for health, dental, and dependent care

Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals :

Training, classes, and professional development

Tuition reimbursement

Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov )

Employee Assistance Program (EAP) for work / life support :

A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance

Common sources of stress can be addressed through the EAP : mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues

Daily Living / Convenience Services : Chore services, home repair, trip planning, child / elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union / collective bargaining agreement, location, and length of service with the State of Minnesota.

Other Information

Employment information for this position can be found in its collective bargaining agreement or its plan document at .

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State is an equal opportunity employer / educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Salary : $42,699 - $56,626

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