Technical Support Specialist - Management Analyst 3

When all employees are embraced, respected and heard, we will build a collaborative, equitable, inclusive and anti-racist culture where everyone thrives.

Job Details

Working Title : Technical Support Specialist

Job Class : Management Analyst 3

Agency : Human Services Dept

• Job ID : 84110
• Location : St. Paul
• Telework Eligible : Yes
• Full / Part Time : Full-Time
• Regular / Temporary : Unlimited
• Who May Apply : Open to all qualified job seekers
• Date Posted : 02 / 12 / 2025
• Closing Date : 02 / 18 / 2025
• Hiring Agency / Seniority Unit : Human Services Dept / MAPE DHS Central Office
• Division / Unit : DHS-Central Office / DHS Bus Solutions Technology
• Work Shift / Work Hours : Day Shift, 8 : 00am - 4 : 30pm
• Days of Work : Monday - Friday
• Travel Required : No
• Salary Range : $27.84 - $40.82 / hourly; $58,129 - $85,232 / annually
• Classified Status : Classified
• Bargaining Unit / Union : 214 - MN Assoc of Professional Empl / MAPE
• FLSA Status : Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities : Yes

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Job Summary

This position exists to act as a technical support for the Enterprise Business and the Business Solutions Office (BSO) and Operations Administration technical needs . The position serves as a primary SharePoint Site Collection Administrator (SCA) for the Operations Administration, and Enterprise wide. This position will ensure information is organized strategically, Operations and the BSO can collaborate effectively and efficiently internally and across the agency, and permissions are appropriately managed.

This position is also responsible to act as part of a team of Department of Human Services (DHS) subject matter expert team. The incumbent must provide business analysis for any major efforts related to Microsoft 365 tools. This position ensures that the BSO and Operations can efficiently and effectively organize, access, and maintain important information.

Responsibilities include but may not be limited to :

Qualifications

Minimum Qualifications

Two (2) years professional experience in a technical support role.

Experience must demonstrate :

Preferred Qualifications

Additional Requirements

REFERENCE / BACKGROUND CHECKS - DHS will conduct reference checks to verify job-related credentials and a criminal background check prior to appointment.

Application Details

How to Apply

Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us . For additional information about the application process, go to .

Contact

If you have questions about this position, contact Rebecca Melang at rebecca.melang@state.mn.us .

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Alexander Duren at alexander.duren@state.mn.us .

If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services' ADA Coordinator at 651-431-4945 or DHS_ADA@state.mn.us for assistance.

About Human Services Dept

WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include :

Fertility care, including IVF

Support to help you reach your career goals :

Employee Assistance Program (EAP) for work / life support :

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union / collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.

Salary : $58,129 - $85,232