What are the responsibilities and job description for the Customer Service and Technology Sector Specialist - Rehabilitation Program Specialist 2 position at Minnesota Department of Employment and Economic Development?
Working Title: Customer Service and Technology Sector Specialist
Job Class: Rehabilitation Program Specialist 2
Agency: Department of Employment and Economic Development
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
This position is funded by the Disability Innovation Fund grant by the Rehabilitation Services Administration through 9/30/2029.
Minnesota State Services for the Blind (SSB) has been serving blind, low-vision, and Deafblind Minnesotans since 1923. It does so with a staff of dedicated personnel, skilled volunteers, an active State Rehabilitation Council for the Blind, and a host of community partners. Each year, SSB assists thousands in leading full, active, and productive lives. Come be part of a great organization in a great state!
The Disability Innovation Fund (DIF) Customer Service and Technology (CST) Sector Specialist is responsible for building strategic partnerships with CST sector businesses, designing accessible workforce training programs, and developing career pathways for Blind, Low Vision, and DeafBlind (BLVDB) job seekers. This role focuses on business engagement, employer outreach, and workforce training initiatives to support competitive integrated employment (CIE) outcomes that align with Good Jobs principles.
By collaborating with employers, community providers, and workforce development agencies, the CST Sector Specialist ensures that CST businesses are equipped to integrate assistive technology, adopt inclusive hiring practices, and implement accessible workplace solutions. This role helps develop and manage sector-specific training programs, work-based learning opportunities, and technology-driven career tools, ensuring that BLVDB individuals are prepared for high-demand jobs in cybersecurity, artificial intelligence (AI), data analysis, digital skills, and customer service management.
This position will require local travel up to a few days per week and occasional statewide travel.
This position is telework eligible. Staff are provided with the tools and equipment to be successful in a virtual work environment. Please note, the telework policy could change with notice based on business needs.
Minimum Qualifications
Please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held. Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position.
Three (3) years of experience* in workforce development, vocational rehabilitation, or employer engagement
Additional Requirements
A job offer will be contingent upon successfully passing a background check. The background check may consist of the following components:
How To Apply
Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.
Connect 700 Program
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Talent Acquisition at talent.acquisition.deed@state.mn.us.
Veterans
To be considered with Veteran's Status, you MUST indicate this on your application and submit a copy of your DD-214 form and other required documentation to talent.acquisition.deed@state.mn.us by the closing date.
Recently Separated Veterans (RSV): Effective July 1, 2009, legislation provides that the top five RSV applicants who apply and meet the qualifications for a vacancy shall be granted an interview.
Certain Disabled Veterans: Effective August 1, 2012, legislation provides state agencies with the option to appoint certain disabled veterans on a non-competitive basis.
See the above links for criteria and eligibility.
Current State Employees
If you have questions about this position, contact Sarah Beaverson at sarah.beaverson@state.mn.us or 651-259-7293.
Working together to improve the state we love.
What do Minnesota's State employees have in common?
As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your benefits may include:
EQUAL OPPORTUNITY EMPLOYERS
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
Applicants With Disabilities
Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.
The Department of Employment and Economic Development is an equal opportunity, affirmative action, and veteran-friendly employer, and encourages all qualified candidates to apply for job opportunities. If you are an individual with a disability who needs assistance or cannot access the online job application and search tools, please contact Karen Lilledahl at Karen.Lilledahl@state.mn.us. Please indicate what assistance is needed.
Job Class: Rehabilitation Program Specialist 2
Agency: Department of Employment and Economic Development
- Job ID: 85216
- Location: St. Paul
- Telework Eligible: Yes, may be eligible for some telework
- Full/Part Time: Full-Time
- Regular/Temporary: Unlimited
- Who May Apply: This vacancy is open for bids and for all qualified job seekers simultaneously. Bidders will be considered through 04/07/2025.
- Date Posted: 04/01/2025
- Closing Date: 04/14/2025
- Hiring Agency/Seniority Unit: Department of Employment & Economic Development / MAPE
- Division/Unit: State Services for the Blind
- Work Shift/Work Hours: Day Shift
- Days of Work: Monday - Friday
- Travel Required: Yes, up to 20% of the time
- Salary Range: $31.92 - $47.05 / hourly; $66,648 - $98,240 / annually
- Classified Status: Classified
- Bargaining Unit/Union: 214 - Minnesota Association of Professional Employees (MAPE)
- FLSA Status: Exempt - Professional
- Designated in Connect 700 Program for Applicants with Disabilities: Yes
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
This position is funded by the Disability Innovation Fund grant by the Rehabilitation Services Administration through 9/30/2029.
Minnesota State Services for the Blind (SSB) has been serving blind, low-vision, and Deafblind Minnesotans since 1923. It does so with a staff of dedicated personnel, skilled volunteers, an active State Rehabilitation Council for the Blind, and a host of community partners. Each year, SSB assists thousands in leading full, active, and productive lives. Come be part of a great organization in a great state!
The Disability Innovation Fund (DIF) Customer Service and Technology (CST) Sector Specialist is responsible for building strategic partnerships with CST sector businesses, designing accessible workforce training programs, and developing career pathways for Blind, Low Vision, and DeafBlind (BLVDB) job seekers. This role focuses on business engagement, employer outreach, and workforce training initiatives to support competitive integrated employment (CIE) outcomes that align with Good Jobs principles.
By collaborating with employers, community providers, and workforce development agencies, the CST Sector Specialist ensures that CST businesses are equipped to integrate assistive technology, adopt inclusive hiring practices, and implement accessible workplace solutions. This role helps develop and manage sector-specific training programs, work-based learning opportunities, and technology-driven career tools, ensuring that BLVDB individuals are prepared for high-demand jobs in cybersecurity, artificial intelligence (AI), data analysis, digital skills, and customer service management.
This position will require local travel up to a few days per week and occasional statewide travel.
This position is telework eligible. Staff are provided with the tools and equipment to be successful in a virtual work environment. Please note, the telework policy could change with notice based on business needs.
Minimum Qualifications
Please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held. Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position.
Three (3) years of experience* in workforce development, vocational rehabilitation, or employer engagement
- Associate's degree in human services, rehabilitation counseling, education, public administration, finance, or other closely related field as determined by the agency may substitute six (6) months of experience; bachelor’s degree substitutes for one (1) year of experience; master’s degree substitutes for eighteen (18) months of experience
- Knowledge of workplace accessibility solutions, assistive technology, and disability hiring practices
- Knowledge of sector-based training programs, including digital skills, cybersecurity, artificial intelligence, data analysis, and customer service management
- Experience developing and managing business partnerships
- Experience in case management, data tracking, or similar tools
- Communication, analytical, facilitations, and problem-solving skills
- Incumbent must maintain valid driver's license and insurance OR have other reliable transportation. Travel arrangements can be made with drivers employed by State Services for the Blind upon request and depending on availability.
- Experience designing and implementing CST workforce training programs, apprenticeships, and/or career pathways for individuals with disabilities
- Demonstrated ability to provide technical assistance to employers
- Knowledge of the Americans with Disabilities Act (ADA) compliance, employment law, and inclusive hiring best practices
- Experience analyzing workforce data and employment trends to inform sector-based workforce development strategies
- Ability to collaborate with multiple stakeholders, including employers, workforce agencies, and technology providers, to enhance career opportunities for BLVDB individuals
Additional Requirements
A job offer will be contingent upon successfully passing a background check. The background check may consist of the following components:
- Criminal Background Check
- Employment Records Check (current and former State employees only)
- Employment Reference Check
- Conflict of Interest Review
- Driver’s License and Records Check
How To Apply
Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.
Connect 700 Program
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Talent Acquisition at talent.acquisition.deed@state.mn.us.
Veterans
To be considered with Veteran's Status, you MUST indicate this on your application and submit a copy of your DD-214 form and other required documentation to talent.acquisition.deed@state.mn.us by the closing date.
Recently Separated Veterans (RSV): Effective July 1, 2009, legislation provides that the top five RSV applicants who apply and meet the qualifications for a vacancy shall be granted an interview.
Certain Disabled Veterans: Effective August 1, 2012, legislation provides state agencies with the option to appoint certain disabled veterans on a non-competitive basis.
See the above links for criteria and eligibility.
Current State Employees
- Please apply via Self Service.
- If eligible for bidding or expression of interest: This vacancy will be open for bids/expression of interest and all qualified applicants simultaneously. Current employees of DEED who are currently in the same classification, who are eligible, and apply within the seven (7) day period will be considered prior to filling the position by other means.
If you have questions about this position, contact Sarah Beaverson at sarah.beaverson@state.mn.us or 651-259-7293.
Working together to improve the state we love.
What do Minnesota's State employees have in common?
- A sense of purpose in their work
- Connection with their coworkers and communities
- Opportunities for personal and professional growth
As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your benefits may include:
- Paid vacation and sick leave
- 12 paid holidays each year
- Low-cost medical, dental, vision, and prescription drug plans
- Fertility care, including IVF
- Diabetes care
- Dental and orthodontic care for adults and children
- 6 weeks paid leave for parents of newborn or newly adopted children
- Pension plan that provides income when you retire (after working at least three years)
- Employer paid life insurance to provide support for your family in the event of death
- Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
- Tax-free expense accounts for health, dental, and dependent care
- Resources that provide support and promote physical, emotional, social, and financial well-being
- Training, classes, and professional development
- Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
- A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
- Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
- Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
EQUAL OPPORTUNITY EMPLOYERS
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
Applicants With Disabilities
Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.
The Department of Employment and Economic Development is an equal opportunity, affirmative action, and veteran-friendly employer, and encourages all qualified candidates to apply for job opportunities. If you are an individual with a disability who needs assistance or cannot access the online job application and search tools, please contact Karen Lilledahl at Karen.Lilledahl@state.mn.us. Please indicate what assistance is needed.
Salary : $66,648 - $98,240
