What are the responsibilities and job description for the Field Operations Supervisor - Veterans Assistant Supervisor / Full Time position at Minnesota Department of Veterans Affairs (MDVA)?
Working Title: Field Operations Supervisor
Job Class: Veterans Assistant Supervisor
Agency: Minnesota Department of Veterans Affairs
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
The Field Operations Supervisor plays a critical role in leading and overseeing outreach efforts to Minnesota’s diverse veteran communities, with a specific focus on engaging tribal nations and supporting veteran services within these communities. This position exists to provide leadership, supervision and training of the Field Operation Divisions' Tribal Veteran Service Officers, Veteran Claims Representatives and Veteran Claims Representatives Seniors (Veteran Service Officers) of the Minnesota Department of Veterans Affairs (MDVA).
This role will establish and maintain professional relations with the United States Department of Veterans Affairs (USDVA) leadership and employees of the Veterans Benefits Administration (VBA), Veterans Hospital Administration (VHA) and Board of Veterans Appeals (BVA). The position will establish and maintain professional relations with County Veterans Service Officers and National Veterans Service Organizations for business needs. In addition, this position will use department electronic data collection system (VATS) to create reports for leadership as well as to adjust to day-to-day business needs or business model.
This position is eligible for hybrid telework. Employees may generally telework up to 50% of their scheduled workdays in a month.
Minimum Qualifications
To facilitate proper crediting, please ensure that your resume/application clearly describes your experience in the areas listed below and indicates the beginning and ending month and year for each job held. Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position.
Three (3) years of experience in at least three (3) of the following areas relevant to Veterans benefits, Veterans Programs, or Veterans disability/medical claims:
To be considered eligible for appointment to this position, as technical staff defined in Minnesota Statutes 196.07, applicants must meet the following criteria defined in section 196.02:
Preferred Qualifications
Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.
Contact
If you have questions about this position, contact Lacey Konkel at Lacey.Konkel@state.mn.us or 952-378-5519.
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Lacey Konkel at lacey.konkel@state.mn.us.
Per M.S. 43A.111, MDVA will give priority consideration to certain qualified disabled Veterans. To be considered, you must be included on a US armed forces permanent disability list with a disability rating of at least 30% or been rated by the US Department of Veterans Affairs as having a compensable service-connected disability of at least 30%. Official written documentation of this disability dated no more than one-year preceding the date of application must be submitted. Please email the documentation, your DD214, and the job posting ID number to Lacey Konkel at lacey.konkel@state.mn.us no later than the job posting closing date.
Working together to improve the state we love.
What do Minnesota's State employees have in common?
As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your benefits may include:
EQUAL OPPORTUNITY EMPLOYERS
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
Applicants With Disabilities
Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.
Job Class: Veterans Assistant Supervisor
Agency: Minnesota Department of Veterans Affairs
- Job ID: 85322
- Location: Twin Cities Area
- Telework Eligible: Yes - Hybrid (Please note this position is telework eligible and required to work in-person for at least 50% of scheduled workdays each month.)
- Full/Part Time: Full-Time
- Regular/Temporary: Unlimited
- Who May Apply: Open to all qualified job seekers
- Date Posted: 04/07/2025
- Closing Date: 04/18/2025
- Hiring Agency/Seniority Unit: Veterans Affairs Dept / Veterans Affairs-MMA
- Division/Unit: Department of Veterans Affairs / Field Operations
- Work Shift/Work Hours: Day Shift / 8:00am - 4:30pm
- Days of Work: Monday - Friday
- Travel Required: Yes - 50% (required occasional overnight stays as well as travel throughout the state of Minnesota)
- Salary Range: $32.33 - $46.91 / hourly; $67,505 - $97,948 / annually
- Classified Status: Classified
- Bargaining Unit/Union: 216 - Middle Management Association/MMA
- FLSA Status: Exempt - Executive
- Designated in Connect 700 Program for Applicants with Disabilities: Yes
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
The Field Operations Supervisor plays a critical role in leading and overseeing outreach efforts to Minnesota’s diverse veteran communities, with a specific focus on engaging tribal nations and supporting veteran services within these communities. This position exists to provide leadership, supervision and training of the Field Operation Divisions' Tribal Veteran Service Officers, Veteran Claims Representatives and Veteran Claims Representatives Seniors (Veteran Service Officers) of the Minnesota Department of Veterans Affairs (MDVA).
This role will establish and maintain professional relations with the United States Department of Veterans Affairs (USDVA) leadership and employees of the Veterans Benefits Administration (VBA), Veterans Hospital Administration (VHA) and Board of Veterans Appeals (BVA). The position will establish and maintain professional relations with County Veterans Service Officers and National Veterans Service Organizations for business needs. In addition, this position will use department electronic data collection system (VATS) to create reports for leadership as well as to adjust to day-to-day business needs or business model.
This position is eligible for hybrid telework. Employees may generally telework up to 50% of their scheduled workdays in a month.
Minimum Qualifications
To facilitate proper crediting, please ensure that your resume/application clearly describes your experience in the areas listed below and indicates the beginning and ending month and year for each job held. Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position.
Three (3) years of experience in at least three (3) of the following areas relevant to Veterans benefits, Veterans Programs, or Veterans disability/medical claims:
- Interviewing claimants.
- Investigating/researching claims.
- Advocating/recommending disposition of claims.
- Approving claims.
- Documenting technical decisions.
- Interpreting and applying guidelines, rules, laws, and/or policies and procedures.
- Providing technical assistance.
- Presenting at hearings or conferences.
- Interpersonal skills sufficient to provide guidance, direction, and constructive feedback.
- Ability to plan, evaluate and organize work, set priorities, and determine resource requirements.
- Ability to determine short-and long-term goals and strategies; coordinate with other organizations to accomplish goals; monitor progress and evaluate outcomes.
To be considered eligible for appointment to this position, as technical staff defined in Minnesota Statutes 196.07, applicants must meet the following criteria defined in section 196.02:
- (1) Residence in the State of Minnesota,
- (2) Citizenship in the United States, and
- (3) Veteran of the armed forces of the United States as defined in section 197.447.
Preferred Qualifications
- Supervisory, lead worker or other leadership experience.
- Claims adjudication experience.
- Experience in public speaking.
- Knowledge of USDVA and MDVA Benefits and Programs rules and regulations.
- Experience working with Veterans in medical facilities
- Bachelor’s degree in business, communication, Liberal Arts or a closely related field.
- Applicants will be required to submit an original or certified copy of their DD214 if called for an interview. The hiring process will not be delayed if selected interviewees are unable to produce a DD214.
- Employee reference checks will be conducted on all finalists. This may include a review of documentation related to job performance. It also includes contact with the applicant's former employer(s).
- Finalists may be required to pass drivers license check.
Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.
Contact
If you have questions about this position, contact Lacey Konkel at Lacey.Konkel@state.mn.us or 952-378-5519.
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Lacey Konkel at lacey.konkel@state.mn.us.
Per M.S. 43A.111, MDVA will give priority consideration to certain qualified disabled Veterans. To be considered, you must be included on a US armed forces permanent disability list with a disability rating of at least 30% or been rated by the US Department of Veterans Affairs as having a compensable service-connected disability of at least 30%. Official written documentation of this disability dated no more than one-year preceding the date of application must be submitted. Please email the documentation, your DD214, and the job posting ID number to Lacey Konkel at lacey.konkel@state.mn.us no later than the job posting closing date.
Working together to improve the state we love.
What do Minnesota's State employees have in common?
- A sense of purpose in their work
- Connection with their coworkers and communities
- Opportunities for personal and professional growth
As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your benefits may include:
- Paid vacation and sick leave
- 12 paid holidays each year
- Low-cost medical, dental, vision, and prescription drug plans
- Fertility care, including IVF
- Diabetes care
- Dental and orthodontic care for adults and children
- 6 weeks paid leave for parents of newborn or newly adopted children
- Pension plan that provides income when you retire (after working at least three years)
- Employer paid life insurance to provide support for your family in the event of death
- Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
- Tax-free expense accounts for health, dental, and dependent care
- Resources that provide support and promote physical, emotional, social, and financial well-being
- Training, classes, and professional development
- Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
- A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
- Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
- Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
EQUAL OPPORTUNITY EMPLOYERS
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
Applicants With Disabilities
Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.
Salary : $67,505 - $97,948
