JOB TITLE: Sales Assistant II, Split Rock Lighthouse

LOCATION: Split Rock Lighthouse, 3713 Split Rock Lighthouse Road, Two Harbors MN 55616

COMPENSATION: Typical starting range $19.63 - $21.14 hourly

STATUS & HOURS: Full-time, regular (approximately 2080 annual hours) position.

BENEFITS:  Eligible to participate in State Employee Group Insurance Program and a retirement program with employer contribution.  Generous vacation and sick time accruals with additional paid holidays.

DESIGNATION: Bargaining Unit AFSCME Local 3173

POSTING DATE: February 28, 2025

DEADLINE DATE: Open Until Filled

TO APPLY: Interested applicants must apply online at the Minnesota Historical Society’s career center at www.mnhs.org/jobs and include a resume and cover letter by the application deadline date.  

DESCRIPTION:  This position exists to support admissions and the site store, conduct various programs using a variety of interpretive and performance techniques, assist in the daily operations of the site, mentor site staff, and provide high quality customer services to guests of the Split Rock Lighthouse.

SUMMARY OF WORK:  1) Provide operational assistance with museum store sales and admissions sales; 2) Conduct various programs that service diverse audiences at the historic site; 3) Provide customer service to patrons of the historic site and its programs; 4) Assist in the daily operations of the historic site or museum program; 5) Study resources that build content knowledge and actively participate in training to enhance the delivery and quality of the site’s programs; and 6) Mentor staff members as they learn program content and delivery techniques.

MINIMUM QUALIFICATIONS:

• Model empathetic, ethical and collaborative behavior in both formal and informal settings.

• Work closely with volunteers and interns to create productive relationships, enhance quality experiences, and maintain a safe environment.

• Adhere to and exemplify MNHS policies and procedures.

• Communicate with supervisor and supervisees regarding department challenges, opportunities and accolades.

• Perform other duties as needed, delegated, or assigned.

• Work closely with volunteers, interns and fellows to create productive relationships, enhance work quality and maintain a safe work environment.

• Work with volunteers, interns and fellows in a friendly and constructive manner.

• Provide work direction, guidance and feedback for a successful task accomplishment

• Contribute to a positive work attitude and inclusive environment within the division by working cooperatively with others and conducting oneself as a team player.

• Comply with division and MNHS policies and procedure as applicable.

• Keep supervisor informed of job related problems and other information relative to assigned job duties.

• Perform other related duties as apparent or assigned.

DEMONSTRATED SKILLS IN OR KNOWLEDGE OF:

• Basic accounting and math skills.

• Experience in or willingness to learn computer software programs as needed.

• Experience in or willingness to learn and work a variety of assignments, including but not limited to retail and admissions software, site orientation for guests, and interpretive techniques

• Collaborating effectively and contributing positively in a team environment.

• Applying a wide variety of interpretive techniques.

• Adapting program presentations and lessons to best suit the needs of visitors based on situations that arise including late arrivals, special visitor needs, teacher inquiries, and visitor inquiries.

• Communicating verbally, listening, and being responsive to questions and comments of guests.

• Providing consistent, high-quality customer service.

• Working independently while also being able to collaborate effectively and contribute positively in a team environment.

• Learning and working a variety of assignments, including but not limited to retail and admissions software, site orientation for guests, and interpretive techniques.

• Thinking imaginatively and problem solving.

DESIRED QUALIFICATIONS:

• High school diploma or equivalent.

• Demonstrated success in conveying Split Rock Lighthouse program content and facilitating dialogue with guests through public history interpretive work.

• Experience working with K-12 audiences.

• Experience mentoring colleagues to advance their education and performance.

• Acting, storytelling or musical performance abilities that can be used in interpretive programs.

• Ability to conduct research; analyze content and synthesis information for reporting out.

• Some college coursework in history or a related field.

• Experience with site-specific related skills – baking on a wood burning cook stove, ability to understand and explain mechanical functions of lighthouse equipment, hauling firewood, mopping floors, cleaning, etc.

• Experience in Shopify software; or other retail or admissions software.

Should you have questions with the application process, email humanresources@mnhs.org or call MNHS Job Line at 651-259-3181.   

At MNHS, we don’t just accept difference — we celebrate it, we support it, and we thrive on diversity for the benefit of our employees, our products and services, and our community. The Minnesota Historical Society believes that an inclusive culture among our team members is critical to our success as a historical society and museum, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Minnesota Historical Society is proud to be an equal opportunity workplace and employer.