Systems and Process Support Specialist

• Job ID: 84985
• Location: St Paul, MN
• Telework Eligible: Yes, with intermittent trips to the office and other work locations. Teleworking employees are required to live in Minnesota or in a state bordering Minnesota.
• Full/Part Time: Full Time
• Regular/Temporary: Unlimited
• Classified Status: Classified
• FLSA Status: Nonexempt
• Bargaining Unit/Union: MAPE
• Date Posted: 03/19/2025
• Closing Date: 04/02/2025
• Division/Unit: SF-BSPS & Process/Admin
• Salary Range: $27.84 - $40.82 / Hourly - $58,130 - $85,232 / Yearly

Who may apply:

This position is open to bidders and qualified internal or external candidates simultaneously. This vacancy will be filled in accordance with contract provisions. Eligible bidders will be considered prior to filling the position via other means.

The work you’ll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Minnesota Housing is hiring! We’re a mission-focused financial institution looking for a Systems and Process Support Specialist who will support the work assigned to the Single Family Division and the Business Operations Team so activities and assigned projects are completed and meet established deadlines and business systems and technologies work as expected. This position is the first line of support for internal business partners to ensure escalations are handled promptly with accurate resolution for internal customers as well as to minimize disruption for external customers. This position will also support system testing activities, manage the information on the Single Family internet and intranet pages; create and deliver system training; manage system Users; create and manage documents in the system(s); and support Single Family staff with other technology related activities (e.g. creating reports from the loan reporting tool, creating fillable forms, creating Cvent pages and reports, etc.). This role will also be responsible for creating, executing, and maintaining procedure documentation for a variety of processes in the team.

Essential Job Duties

• Provide first line of support to internal and external business partners for inquiries related to systems used by the Single Family team so that programs and processes are supported timely and accurately.
• Support Client Management/Web Administration functionality in the loan origination system and create and deliver web administration training.
• Manage loan document processes so that document versions are controlled, documents available in the system are updated as directed by the programs/legal/compliance teams and are attached to the programs and generate/print correctly and external third parties are apprised of changes in timely manner so that loans delivered into the Agencies programs are accurate and create legal contracts as applicable.
• Support Minnesota Housing internal and external web pages including posting program updates, training info, daily rate updates, documents/information, and any Single Family related items.
• Participate in testing version upgrades, enhancements, and break fixes so that systems are accurate, consistent, and reliable. This testing may be for changes made by the system vendor, internal Business Systems and Process Support (BSPS), or Business and Technology Support (BTS).
• Create, maintain and update BSPS procedure documentation so they are accessible, accurate and available for the BSPS team.
• Perform other duties as assigned.

Minimum Qualifications

To be qualified for and considered for this position, applicants must meet all of the minimum qualifications listed below. Ensure that your resume contains descriptions of your work experiences sufficient for comparison against the requirements stated below and indicate the beginning and ending month and year for each job held.

Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position.

• Two (2) years of professional experience with housing/mortgage lending which includes knowledge of mortgage lending operations and practices. This is required to understand the overall consumer mortgage lending process from application through closing to effectively troubleshoot and support business partners with a variety of escalated program, process, and system related issues.
• A Bachelor’s degree in Business Administration, Finance, Accounting, Housing, or Real Estate may substitute for one (1) year of professional experience – or – an Associate’s degree in the listed fields may substitute for 6 months of experience.
• Demonstrated excellent customer service skills providing support for internal and external partners. This includes Help Desk Support, handling a variety of requests, trouble shooting and resolving escalated issues for customers.
• Demonstrated communication skills, including ability to comprehend and communicate complex information in plain language.
• Strong technical, analytic, and problem-solving skills, including the ability to research and resolve issues.
• Excellent writing and documentation skills.
• Cultural competency as demonstrated by skills for communication and interaction across cultures and awareness of one's own world view and that different world views exist.

Preferred Qualifications

• Five (5) years of related housing/mortgage lending experience which includes knowledge of mortgage lending operations and practices.
• Experience with system testing (mortgage origination systems, FileMaker, ACES, Homeownership Capacity, Grants Management, etc.)
• Dedication to ensure cultural responsiveness. Preferred candidates will have a variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

This position requires successful completion of the following:

• Reference Checks.
• Job related background checks.
• Conflict of Interest Disclosure.

Physical Requirements

Requires moving office items such as file folders and small office tools.

How to Apply

External candidates: Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

External candidates should copy and paste this text into your browser: https://careers.mn.gov/psp/mnjob/MNCAREERS/HRCR/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&FOCUS=Applicant&SiteId=1001&JobOpeningId=84985&PostingSeq=1&languageCd=ENG

Internal candidates: Go to Employee Self Service > Careers and search for Job ID 84985

About Housing Finance Agency

At Minnesota Housing, we know that affordable housing is an essential part of Minnesota’s infrastructure. When you work here, you’re helping to build stronger communities. We have a national reputation as one of the finest housing finance agencies in the country.

Working together to improve the state we love.

What do Minnesota’s State employees have in common?

• A sense of purpose in their work.
• Connection with their coworkers and communities.
• Opportunities for personal and professional growth.

Benefits

As an employee, you’ll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave.
• 12 paid holidays each year.
• Low-cost medical, dental, vision, and prescription drug plans
• Fertility care, including IVF.
• Diabetes care.
• Dental and orthodontic care for adults and children.
• 6 weeks paid leave for parents of newborn or newly adopted children.
• Pension plan that provides income when you retire (after working at least three years).
• Employer paid life insurance to provide support for your family in the event of death.
• Short and long-term disability insurance that can provide income if you are unable to work due to illness or injury.
• Tax-free expense accounts for health, dental, and dependent care.
• Resources that provide support and promote physical, emotional, social, and financial well-being.

Support to help you reach your career goals:

• Training, classes, and professional development.
• Student Loan Reimbursement (pilot program)
• Tuition Assistance Program
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website studentaid.gov).

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the job information line at 651-259-3637or email careers@state.mn.us, and let us know the support you need.