Service Administrator

Minnesota Inboard Water Sports is looking for a full-time Administrative Service Advisor for our New Germany Service Department. Duties include assisting customers on the phone and through email, as well as assisting with the administrative needs and operations of the Service Department. Qualified candidates will have strong organizational skills with the ability to communicate with our customers and team in a positive manner. An understanding of the products we sell and service is a plus. This is a high volume, fast-paced position where the ideal candidate will be accustomed to working in high pressure jobs.

Daily duties include but not limited to:

• Recording of vendor and sublet invoices, categorizing to appropriate repair order or cost category
• Receiving of parts inventory and stocking of parts
• Processing of factory warranty claims
• Assisting customers on the phone and through email with their various service needs
• Writing Repair Orders, scheduling service appointments, billing and electronic filing
• Communicating with customers on the status of their boat repair or service, including ready to pick up
• Communicating with customers to obtain approvals to perform additional services on their boat as noted by the technician

Qualifications:

• Ability to work in a fast paced team environment is essential
• Strong interpersonal and communication skills
• General understanding and interest of products we sell and service
• Ability to understand what customers are looking for and communicate effectively with them
• Excellent time management and organizational skills in order to keep up with a demanding schedule
• Experience in customer facing administrative roles with a high attention to detail and organization

Skills:

• Must have strong customer service skills
• Must be well organized with a strong attention to detail, and a self-starter
• Proficient with excel and e-mail
• Lightspeed EVO management software a plus
• Ability to learn quickly, strong work ethic, and great follow up
• Knowledge of our products we service

Company Information

Minnesota Inboard Water Sports is a family-owned business established in 1992 that specializes in inboard ski/wakeboard/wakesurf boats. We take pride in our family first atmosphere and company culture. We are one of the largest Malibu boat dealerships in the Country and represent nearly 40% of the new inboard boat market. Our company has always been centered on great products and the ability to offer the outstanding customer service to support our products.

We are also closed from December 24th – January 1st for our team to spend time with their families over holidays. For more information on our company, check out our website at www.mninboard.com

Benefits: PTO, 401(k) Match, Health and Dental Insurance, FSA, HSA, Life Insurance, and Disability Insurance

Position: Full Time Administrative Service Advisor

Company: Minnesota Inboard Water Sports

Job Location: New Germany, MN

Start Date: Immediately

Employment Term: Regular

Employment Type Full Time

Hours per Week: 40-45, more during our peak seasons

Recommended Experience: 2 to 5 years same or similar industry

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Days:

• Monday to Friday

Ability to Relocate:

• New Germany, MN 55367: Relocate before starting work (Required)

Work Location: In person

Salary : $50,000 - $55,000