IT Office Operations Analyst - Management Analyst 1

Working Title: IT Office Operations Analyst

Job Class: Management Analyst 1

Agency: Minnesota IT Services

• Job ID: 85466
• Location: St. Paul
• Telework Eligible: Yes
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 04/10/2025
• Closing Date: 04/16/2025
• Hiring Agency/Seniority Unit: Minnesota IT Services
• Division/Unit: Department of Human Services / Core Services
• Work Shift/Work Hours: Day Shift
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $23.63 - $34.18 / hourly; $49,339 - $71,367 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: Yes
  
  

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Join the 2,800 professionals of Minnesota IT Services (MNIT) who connect Minnesotans to services that will improve their lives. This position serves our partners at Minnesota’s largest state agency, the Department of Human Services (DHS). The MNIT DHS team supports complex and varied technical needs, including systems that provide health care coverage, deliver child protection and welfare services, and provide support for Minnesotans with special needs including mental illness, chemical dependencies, and physical or developmental disabilities.

As an IT Office Operations Analyst with Minnesota IT Services (MNIT), working in partnership with the Department of Human Services (DHS), you’ll help keep our office running smoothly and efficiently.This role combines administrative support, business analysis, and project management skills to address complex operational needs and support strategic goals. The position ensures streamlined office operations, drives continuous improvements, and supports key initiatives that contribute to MNIT’s and DHS’s missions.

While the role interacts with IT services and operations, the primary focus is on improving processes, managing office workflows, and collaborating across teams. Strong organizational skills and the ability to communicate effectively with both technical and non-technical stakeholders are essential. Additionally, proficiency in clear, plain language is necessary to ensure accessible documentation and effective communication throughout the organization.

This role involves leadership responsibilities, especially when it comes to guiding and improving office and administrative processes. You’ll support the Chief Administrative Office Division Director, managers, supervisors, and staff across several divisions, and handle a variety of important and sometimes complex administrative tasks. We’re looking for someone who is organized, dependable, and ready to take initiative in a fast-paced environment.

This position requires an employee to be onsite in Saint Paul, Minnesota at least 50% of the time, with some opportunity to perform work from a telework location.

• Telework for Minnesota IT Services is available on a limited basis.
• Only candidates residing in Minnesota and its bordering counties are eligible for telework.
  
  

Additional position details:

• We will be filling multiple vacancies from this one posting. All applicants will be considered for all vacancies.
  
  

Minimum Qualifications

Candidates must clearly demonstrate all of the following qualifications in their resume. Resume tips here.:

Position requires at least one (1) year of experience in office management or a related administrative operations role.

Experience must include:

• Developing, documenting, and maintaining standard office processes and procedures to support operational efficiency.
• In-depth, up-to-date expertise in the operation and oversight of office equipment such as multi-functional devices, printers, laminators, and other standard office machines.
• Advanced proficiency in Microsoft Office Suite (including Outlook, Visio, Word, Excel, etc.), with the ability to create and edit professional emails, correspondence, reports, organizational and workflow charts, graphs, spreadsheets, and presentations.
• Hands-on experience using Microsoft Teams as a collaboration platform, including creating and managing Teams sites, organizing shared content, and facilitating virtual collaboration.
• Demonstrated ability to coordinate office operations, including processing invoices and purchase orders, managing office supply procurement, and handling travel arrangements and related administrative tasks.
  
  

A bachelor's degree in Business Administration, Office Administration, or a related field may substitute for one (1) year of experience, or an associate's degree in Business Administration, Office Administration, or a related field may substitute for six (6) months of experience.

Preferred Qualifications

• Experience with process improvement methodologies such as EOS, Six Sigma, Gazelle, or similar frameworks.
• Advanced command of the English language and business communication, with the ability to draft clear, concise, and well-structured emails, reports, and memos using correct grammar, punctuation, spelling, and sentence construction.
• Advanced skill in Microsoft SharePoint and Visio for collaboration and documentation purposes.
• Familiarity with the structure and operations of MNIT, DHS, and MNsure, particularly regarding policies, procedures, programs, systems, and key contacts related to procurement and invoice processing.
• Working knowledge of Sciforma, SWIFT, and EIOR systems.
• Demonstrated ability to exercise sound judgment, make independent decisions, and effectively set and manage priorities.
• Strong multitasking and organizational skills, with the ability to manage multiple complex assignments and adapt to shifting priorities in a fast-paced environment.
• Excellent interpersonal and communication skills, with a proven ability to build and maintain positive, respectful relationships with a diverse range of internal and external stakeholders.
  
  

Physical Requirements

• Physical demands including standing, sitting, pulling, stooping, ability to move arms on a continual basis sufficient to open packages, equipment and mail, sort and file documents, perform repetitive tasks, and lifting up to 30 pounds.
  
  

Additional Requirements

It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:

• SEMA4 Records Check (applies to current and past state employees only)
• Criminal History Check
• Reference Check
• Social Security and Address Verification
• Education Verification
• Other legally required checks
  
  

Minnesota IT Services does not participate in E-Verify. Minnesota IT Services will not sponsor applicants for work visas, including F-1 STEM OPT extensions. All applicants must be legally authorized to work in the United States.

How To Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

Contact

If you have questions about this position, contact us at MNIT.Recruitment@state.mn.us.

Connect 700 Program

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to MNIT.Recruitment@state.mn.us.

Veterans

To be considered for any Veteran's Status, you MUST indicate this on your application.

RECENTLY SEPARATED VETERANS (RSV): Effective July 1, 2009, legislation provides that the top five RSV applicants who apply and meet the qualifications for a vacancy shall be granted an interview. You must:

• Meet all Minimum Qualifications identified in this posting.
• Meet all of the RSV criteria.
• Submit a copy of your DD-214 form by the closing date to: MNIT.Recruitment@state.mn.us.
  
  

CERTAIN DISABLED VETERANS: Effective August 1, 2012, legislation provides state agencies with the option to appoint certain disabled veterans on a noncompetitive basis if you:

• Meet service requirements and have a verified service-connected disability rating of at least 30%.
• Provide qualifying documentation verifying the disability.
• Meet all Minimum Qualifications identified in this posting.
• You must submit all documentation by the closing date to: MNIT.Recruitment@state.mn.us.
  
  

Current State Employees

• Bidders: This vacancy is open for bids and all qualified applicants simultaneously. This vacancy will be filled in accordance with applicable union contract provisions. Current employees of Minnesota IT Services who are currently in a Management Analyst 1 position and who are eligible to bid and apply within the seven (7) day bidding period will be considered prior to filling the position via other means.
• Current State Employees: Please note that employment provisions (including but not limited to seniority and leave accrual) vary among the three branches of Minnesota State government. When considering a job with another branch of state government, you are highly encouraged to explore these differences. For assistance, please direct questions to your current or anticipated Human Resources office.
  
  

About Minnesota IT Services

Minnesota IT Services is the information technology agency for the State of Minnesota. MNIT partners with agencies, boards, councils, and commissions to deliver secure, reliable technology solutions as we set IT strategy, direction, policies, and standards statewide. Work for MNIT and be part of a nation-leading IT organization that helps to create an innovative government that works for everyone. Our culture promotes collaboration, demands agility, and encourages us to embrace change. Be a part of something bigger than yourself, something to be inspired by; come to work for MNIT.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth
  
  

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
• Fertility care, including IVF
• Diabetes care
• Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being
  
  

Support to help you reach your career goals:

• Training, classes, and professional development
• Tuition reimbursement
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
  
  

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
  
  

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.