Hospitality Associate

• NonExempt, Part Time
• On-Call (Hours Vary)
• Hourly $17.50-$22.50
• Reports to: Hospitality Manager

Our Hospitality Associates represents the Minnesota Marine Art Museum (MMAM) by assisting with the set-up, operations, client hosting, and tear-down of facility rentals and events. The Hospitality Associate is responsible for ensuring a safe, positive, and memorable experience for clients and guests, while providing above and beyond event service and welcoming hospitality. This service-oriented role is primarily meant to support MMAM’s growing and dynamic advancement services, including expanded private events, food and beverage sales, and retail and rental opportunities.

Responsibilities may include:

• Following instructions from the Hospitality Manager on any pre-event, day-of, and post event details and duties.
• Setting up venues for private and special events, including unloading equipment, chairs, tables, staging, lighting, AV equipment, and tearing down as instructed.
• Seating, ushering, and ensuring clients are comfortable, feeling inspired, and having a lasting and memorable experience.
• Operating cash registers, point of sale, and monitoring food and beverage inventory.
• Ensuring the event location is prepared, clean, organized, and exceeds client expectations.
• Proactively and warmly welcoming guests, responding to questions, and offering assistance–always showing the highest quality of customer service.
• Ensuring a safe and secure environment for all.
• Proactively promoting MMAM’s mission, vision, and values, while also sharing information about the Museum’s other services
• Inspecting equipment for damage after use and checking it against an inventory list.
• Monitoring and assisting with facility upkeep (tidying visitor and work areas, outdoor visitor areas - seasonal - and cafe areas)
• Helping craft a welcoming, accessible, and audience-focused experience for a diverse population of visitors.
• Creating and supporting a culture of hospitality and memorable client experiences.
• Serving food and beverage

Position Specifics

• On-call: Required to work a varied schedule including evenings and weekends that will be given to associate in advance
• Work location: On location
• Benefits: On-call employees are ineligible for benefits, but retail and program discounts apply

Research shows that women and people from underrepresented groups often only apply to jobs if they meet 100% of the qualifications. As no one ever meets 100% of the qualifications, we encourage you to apply if you feel that much of the following matches your experience:

You’ll likely demonstrate:

• Experience with retail, sales, service, hospitality, or event coordination
• Excellent written and verbal, interpersonal, and organizational skills
• Experience working with diverse populations, and advocating for diversity, equity, and inclusion
• Excellent customer service and communication skills
• Flexible to work evenings and weekends as needed
• Ability to stand and walk for extended periods of time; able to lift at least 20 lbs during event set-up

The Minnesota Marine Art Museum is committed to being an inclusive workplace. Our goal is to be a diverse workforce that is representative, at all job levels, of the communities and audiences we serve. We are dedicated to fair and inclusive employment practices for all individuals. The Minnesota Marine Art Museum is an equal opportunity employer and will consider requests for reasonable accommodations based on disability or sincerely-held religious beliefs possible without undue hardship.

Values - You are a champion of:

• Centering your work in Relationships and Collaboration.
• Stewarding Sustainability, Equity and Hospitality.
• Operating with Honesty, Transparency and Trust.
• Being Bold and Brave.
• Always Enterprising, Always Outstanding.

The Minnesota Marine Art Museum is committed to being an inclusive workplace. Our goal is to be a diverse workforce that is representative, at all job levels, of the communities and audiences we serve. We are dedicated to fair and inclusive employment practices for all individuals. The Minnesota Marine Art Museum is an equal opportunity employer and will consider requests for reasonable accommodations based on disability or sincerely-held religious beliefs possible without undue hardship.

About the Minnesota Marine Art Museum:

Mission: To create meaningful art experiences that explore our relationship with water.

Vision: To spark wonder and create a more compassionate and connected world for all.

About: Before there ever was a Minnesota Marine Art Museum, there was a Maritime Heritage Society, a community group dedicated to preserving and sharing stories about life on the river. Their commitment set in motion the creation of a museum to showcase art inspired by water. MMAM opened in 2006 with the vision of creating a nationally recognized center for arts and culture in Southeast Minnesota. The initial collections consisted of traditional marine paintings and regional folk art. After expanding the quality and diversity of its collections, evolving the exhibition program, adding an annual roster of educational programs and temporary exhibitions, and enlarging its facility, today’s MMAM is a dynamic and surprising experience for tens of thousands of visitors a year.

MMAM operates from Mni Sota Makoce (Land Where the Waters Reflect The Clouds), the traditional homeland of the Dakota people. Residing here since time immemorial, Dakota still call Mni Sota Makoce home, with four federally recognized Dakota nations and many more Dakota people residing in what is now the state of Minnesota. Due to continued legacies of colonization,, genocide and forced removal, generations of Dakota people remain disenfranchised from their traditional homeland. Presently, Mni Sota Makoce has become a refuge and home for many Indigenous nations and peoples, including seven federally recognized Ojibwe nations. We humbly encourage our audiences to reflect upon the historical legacies held in the lands they occupy.

MMAM is committed to ecological stewardship. We strive to make our communities—social, cultural, and natural— better off than we found them. Built on a former industrial site, the museum’s five-acre gardens—our 7th Gallery—are not only a source of natural beauty, they are the base of MMAM’s sustainability goals. The land has transformed to become a biodiverse ecosystem that sequesters carbon and improves climate sustainability. From the roots of the plants to the roof of the museum, MMAM is working to achieve Net Zero by 2030.

To Apply (application deadline: February 10, 2025)

Please submit your resume, two professional references, and a cover letter outlining why you’re interested in this position and how your specific skills and experiences align with the responsibilities outlined in the position description to MMAM by email at .

Applications are due by 8am Monday, February 10, 2025.

Hiring manager(s): Stephanie Bork, MMAM Hospitality Manager

Job Type: Part-time

Pay: $17.50 - $22.50 per hour

Expected hours: No more than 32 per week

Benefits:

• Employee discount

Shift:

• Day shift
• Evening shift
• Morning shift

Work Location: In person

Salary : $18 - $23