Client Relations Specialist

Job Title: Client Relations Specialist for Neuropsychology Private Practice

Location: Minnesota Neuropsychology in Saint Paul, MN

Job Type: Full-Time

About Us

We are a small private practice specializing in comprehensive neuropsychological assessments for children and adults with learning differences such as ADHD, dyslexia, dysgraphia, and other related conditions. Our mission is to provide personalized, compassionate care that helps individuals understand their unique cognitive profile and access the support they need to thrive.

Position Overview

We're seeking a motivated Client Relations Specialist to be the first point of contact for potential clients who reach out to us and are considering our assessment services. This role combines sales expertise with genuine empathy and understanding of the challenges our clients face.

Key Responsibilities

• Respond to initial in-bound inquiries from potential clients via phone and email; there will be no out-bound, cold calling
• Clearly explain our assessment services, how they can benefit our clients, and how they are different from other providers
• Listen attentively to client concerns and tailor communications to address their specific needs and questions
• Verbally guide potential clients through the evaluation process, serving as the first point of contact to address questions and provide clarity and compassion
• Follow up with prospective clients and maintain organized records of all communications
• Work collaboratively with our clinical team to ensure a smooth transition from initial contact to assessment
• Maintain detailed and organized records in our electronic health system
• Track sales metrics and client data using spreadsheets and other tools
• Ensure our potential clients know they will be heard, understood, validated, and empowered if they choose to work with us

Qualifications

• Bachelor's degree
• Genuine empathy when working with individuals with a range of neurodiversities
• Exceptional verbal communication skills with the ability to explain complex concepts in accessible terms
• Excellent written communication skills with knowledge of proper grammar and email etiquette
• Ability to think on your feet and adapt conversations based on client needs and questions
• Self-motivated with a drive to provide outstanding customer experiences
• Comfort with technology including electronic health records, Google Workspace spreadsheets and document management
• Ability to prioritize multiple client inquires, coming through a variety of places including live phone calls, website contact page, and voicemails
• Previous experience in healthcare, education, or psychology settings preferred but not required
• Previous experience in marketing, communications or sales is preferred but not required

What Sets You Apart

• A genuine passion for helping people
• A natural, conversational approach to client interactions
• The ability to recognize when a client needs more detailed information versus when they need reassurance or validation
• Strong listening skills that allow you to identify unstated needs and concerns
• The ability to balance efficiency with personalized attention
• A growth mindset and willingness to continuously develop your knowledge about neuropsychology and the clients we serve

What We Offer

• The opportunity to make a meaningful difference in the lives of neurodiverse individuals
• A collaborative, supportive work environment in a private practice setting
• Professional development opportunities to expand your knowledge of neuropsychology and learning differences
• Competitive compensation based on experience and qualifications

Compensation and Benefits

• Competitive salary commensurate with experience
• Comprehensive health, dental, and vision insurance
• Retirement plan with automatic 3% employer safe harbor contribution matching
• Paid time off and holidays
• Opportunities for professional growth and development
• Supportive and collaborative work environment
• Comprehensive health, dental, and vision insurance.

If you're passionate about helping others, have exceptional people skills, and want to be part of a team dedicated to supporting neurodiverse individuals, we want to hear from you.

How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are interested in this position to isaia@mnneuropsychology.com. Please include "Client Relations Specialist Application" in the subject line.

Minnesota Neuropsychology is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Application Deadline: Applications will be reviewed on a rolling basis until the position is filled.

For more information, visit: https://www.mnneuropsychology.com/join-the-team.html

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Ability to Relocate:

• Saint Paul, MN 55102: Relocate before starting work (Preferred)

Work Location: Hybrid remote in Saint Paul, MN 55102

Salary : $60,000