What are the responsibilities and job description for the Information Technology Spec 2 position at Minnesota State University, Mankato?
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Working Title:
Information Technology Spec 2
Institution:
Minnesota State College Southeast
Classification Title:
Bargaining Unit / Union:
214: Minnesota Association of Professional Employees
City:
Red Wing
FLSA:
Non Job Exempt
Full Time / Part Time:
Full time
Employment Condition:
Classified - Unlimited
Salary Range:
$27.76 - $45.14
The Information Technology Specialist provides technical support to Southeast faculty, staff, and students, assists with technical support services, and participates with team members in providing a quality customer service center for IT clients.
Helpdesk Operation - Provide walk-in and telephone technical support to Southeast faculty, staff, and students and participate with team members in providing a quality customer service center for IT clients.
- Respond to Help Desk requests and activities from the incident tracking system, calls, walk-in client support, or email requests. Log Help Desk support activity in the incident tracking system.
- Perform diagnostics on computers, network systems, printers, etc.
- Assist students and faculty in the use of the computer lab systems.
- Load PC software applications for IT clients as requested.
- Follow licensing regulations regarding software installs.
- Image laptops and desktops as needed, ensuring that the users have access to the technology resources on campus (ie. printing services, network services, network storage space).
- Troubleshoot desktop/laptop problems to a satisfactory resolution for IT clients..
- Complete and follow support processes for inventory change requests, employee onboarding and terminations, and all issues related to laptop/desktop assignments.
- Communicate with IT team members ensuring that customer issues are handled in the most efficient manner possible.
- Provide troubleshooting and repair to desktop and laptop operations and connectivity following IT procedures and manufacturer documentation.
- Install and configure computer peripheral devices.
- Ensure that equipment is properly secured so that MSCS equipment is not lost or stolen.
- Participate in team meetings and with project groups providing input to processes to improve our quality of service.
- Know and follow Help Desk and departmental policies and procedures.
- Provide basic software tutorial assistance to clients by phone or in person at the college.
- Assist with the staff orientation and distribution process for faculty, staff, and students.
- Set up and instruct clients as requested on the use of e-mail and login processes.
Learning Management System support. Provide initial level-1 support on LMS usage.
- Provide the first point of contact for support requests for the college Learning Management System, D2L Brightspace. Utilize existing documentation and resources to answer incoming requests for assistance.
- Escalate unresolved issues to appropriate resources in IT, within the academic staff, faculty, or the Minnesota State System Office.
- Support college academic leadership initiatives for enhancements in LMS usage and standardizations.
Classroom Audio/Video Technology, Zoom Room, Hy-Flex connectivity support
- Support, maintain, and configure, classroom teaching and audio/video equipment and connectivity.
- Install and update audio/video technology systems and/or coordinate with A/V integration vendors on installation projects.
- Maintain and manage the connection of Hy-Flex classrooms.
- Troubleshoot, repair and recommend changes to classroom technology systems.
- Research solutions and standards in classroom A/V systems.
Provide training to new computer and network users
- Develop end-user help documents.
- Develop an ongoing training calendar.
- Develop documents on lab and application usage and keep the documents current on the IT page.
- Develop training curriculum on IT-supported software.
Documentation
- Create and maintain procedure manual for technical support operation.
- Create end-user documentation as needed.
- Provide classroom training for faculty and staff as needed.
- Maintain a library of references and user manuals for staff usage.
- Research technologies for upgrade recommendations to keep the college abreast of new technologies.
Minimum Qualifications
- 2 years of relevant IT experience; an Associate degree in Information Technology may substitute for 6 months of experience.
- Knowledge of Microsoft Windows-based computer systems, printers, and networks.
- Knowledge of Learning Management Systems usage.
- Knowledge of Microsoft Office, varied web browsers, Adobe Acrobat, and other common PC applications.
- Technical knowledge of PC Hardware.
- Ability to troubleshoot technology issues in person or remotely.
- Ability to install software, configure drivers, network communication, etc. on servers and PC’s.
Preferred Qualification
- Knowledge of software programs used at MSC-ST including academic and operation applications.
- Experience with LMS system operation – D2L Brightspace experience is highly preferred.
- Ability to travel as required for the position.
- Understanding of classroom audio/video system operation.
- Experience with a broad variety of PC and web-based software.
Work Shift (Days, Monday-Friday)
Telework (No)
Minnesota State College Southeast is a two-year technical and community college that prepares students for a lifetime of learning by providing education for employment, skill enhancement, retraining, and transfer, to meet the needs of students and the community. The Winona campus opened in 1949, merging with the Red Wing campus in 1992 and updating its name to Minnesota State College Southeast in 2016 with the change of mission to offer both technical training and the associate of arts degree. Minnesota State College Southeast is a member of
Minnesota State
. For more information, visit www.southeastmn.edu
.
Benefits Information:
At Minnesota State, we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays, Vacation Time, Sick Time, six weeks of Paid Parental Leave, low cost medical and dental insurance with low deductibles ($150 - $1500), a Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer paid life insurance, short and long term disability, as well as professional development and a tuition waiver program for employees and their dependents, etc. We promote the health and well-being of our employees and take work/life balance seriously.
Desired Start Date:
09-02-2024
Position End Date:
Open Date:
07-22-2024
Close Date:
Posting Contact Name:
Alecia Carol Spagnoletti
Posting Contact Email:
uo7586jv@minnstate.eduSalary : $28 - $45
