What are the responsibilities and job description for the Guest Experience Staff position at Minnesota United FC?
Position:
The Guest Experience Staff is part of the Stadium Operations for Minnesota United FC (MNUFC), a sports business located in the Twins Cities area of Minnesota and a member of Major League Soccer (MLS), the top tier soccer league in North America.
Job Description:
Members of our Guest Experience Staff are “Loonatics.” They are not afraid to be themselves. They are authentic, diverse and glass half-full. Guest Experience Staff are obsessed about the details, committed to problem solving and building better relationships with our fans. Lastly, they are as excited about Minnesota United as they are serving the guests who are excited about Minnesota United. Our Guest Experience Staff serve passionately as Ticket Takers, Ushers and various other guest-facing positions throughout Allianz Field.
Members of our Guest Experience Staff bring an authentic enthusiasm to Minnesota United FC home matches and full stadium events during the 2025 season. This position focuses on creating a brilliant fan experience. Guest Experience Staff will benefit from an in-depth look behind the scenes of a professional sporting event, and will have the opportunity to work with professionals from a wide range of departments and levels.
There are leadership opportunities for those who work hard and are passionate about winning as a team. This is a part-time game day position based at Allianz Field in St. Paul, MN. The Guest Experience Staff will report to the Guest Experience Coordinator.
Responsibilities:
- Create a brilliant experience for all fans and supporters
- Monitor and manage various stadium amenities and areas during each match
- Oversee and assist gate entry and ticket taking process
- Serve as liaison for various departments
- Perform other duties as assigned
Requirements:
- Ability to stand and be active long periods of time, and lift at least 20 lbs
- Ability to interact with customers in a personable and outgoing manner
- Able to take initiative and create a positive environment
- Able to work flexible hours including evenings, weekends, and potential holidays
- Able to work a majority of MNUFC home games/Allianz Field events
- All applicants must be 18 years of age or older
Company Profile:
MNUFC is a professional soccer club playing in Major League Soccer (MLS), the top tier of soccer in North America, and which operates under the oversight of the U.S. Soccer Federation, a member of FIFA. The Club is headquartered in Golden Valley, MN. Soccer operations are located at the MNUFC Training Center in Blaine, MN, and the team plays its home matches at Allianz Field in St. Paul, MN.
Compensation:
Our compensation range for this position is $16.00 - $18.00 per hour (non-exempt). Beyond compensation, the Club is dedicated to creating a positive work environment where our people and our work matter, while supporting individual and team growth. We prioritize opportunities for career development and advancement. Part-time employees also enjoy additional benefits, including a merchandise discount and opportunities for rewards and recognition, ensuring that achievements are celebrated.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Salary : $16 - $18
