What are the responsibilities and job description for the Technology Solutions Specialist position at Minnesota Valley Transit Authority?
Job Description
Job Description
MEET MVTA
At Minnesota Valley Transit Authority (MVTA), we are more than a transit agency; we are the pulse of connected communities, driven by our guiding principles. We prioritize safety for riders, employees, and communities while delivering transformative transportation services that exceed expectations. We strive for eco-friendly practices, foster inclusivity, and fairness with a focus on innovation, uphold the highest standards of integrity and accountability, and remain customer-focused, placing riders at the center of all our endeavors.
As the second-largest transit agency in Minnesota, MVTA serves seven cities in Dakota and Scott counties. Our extensive network includes 25 routes, offering local, express, micro-transit, and event services. Join us in shaping the future of transit, fostering community ties, and delivering innovative solutions. Together, we propel MVTA as the most connected transit agency, transforming the way our communities live, work, and play.
POSITION SNAPSHOT
The Technology Solutions Specialist is responsible for designing, implementing, and managing endpoint solutions. This role focuses on ensuring the efficient and secure operation of endpoint devices such as applications, computing, mobile, network-connected devices, vehicles, surveillance systems, and others. The Technology Solutions Specialist collaborates with cross-functional teams, including IT, security, service development, and operations, to provide effective endpoint management and support.
The Technology Solutions Specialist must have flexibility to cover after-hour events and on-call duties as assigned.
KEY CONTRIBUTIONS
- Design and implement endpoint solutions, including hardware, operating systems, software applications, and security configurations.
- Configure and deploy endpoint devices, ensuring proper connectivity, system stability, and user productivity.
- Develop and maintain endpoint management policies, procedures, and standards to ensure consistent and secure operations.
- Monitor and troubleshoot issues, identify root causes, and implement solutions to resolve technical problems.
- Conduct regular audits and assessments to identify vulnerabilities and risks associated with devices and implement remediation strategies.
- Provide technical support and guidance to end-users regarding endpoint devices, software applications, and connectivity-related issues.
- Stay up to date with industry trends and emerging technologies related to endpoint management, security, and device configurations.
- Collaborate with IT teams to integrate solutions with other infrastructure components, such as network systems and cloud platforms.
- Assist in the evaluation and selection of endpoint management tools and technologies to enhance operational efficiency and user experience.
- Ensures supervisor, customers, and co-workers are informed of critical issues and of any changes in the status of critical issues. Communicates system outages and critical downtime that may impact user availability of network resources. Contacts software / hardware vendors when appropriate to resolve system issues.
- Perform other duties as assigned or apparent.
CORE COMPETENCIES & CREDENTIALS
DESIRABLE COMPETENCIES & SKILLS
Ability to work independently and manage multiple projects simultaneously in a fast-paced environment.
MVTA offers a collaborative and innovative work environment with a commitment to equity, sustainability, and community service. Even if your skill set doesn’t perfectly align, we value relevant experience, passion for making a positive impact, and a keen willingness to learn!
WORKPLACE ENVIRONMENT
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions which might include but are not limited to remaining stationary for extended periods, occasional movement throughout the department, and occasional
transport of objects weighing less than 10 pounds. This position requires the ability to observe and analyze details at close range and communicate to exchange accurate information with others.
EMPLOYEE ADVANTAGES
EQUAL EMPLOYMENT OPPORTUNITY
MVTA believes in providing equal employment opportunities. MVTA will not violate any law prohibiting discrimination for or against any employee or applicant for employment based on race, color, religion, creed, age, sex, national origin, ancestry, marital status, pregnancy, familiar status, disability (including those related to pregnancy or childbirth), membership or non-membership in a labor organization, sexual orientation, gender identify, status regarding public assistance, genetic information, complaining in good faith to MVTA or public authority, or any other characteristic protected under local, state, or federal statute, ordinance, or regulation. Applicants and employees will be evaluated solely based on their conduct, their compliance with MVTA’s policies, practices, and legitimate expectations, and their performance and experience.
