What are the responsibilities and job description for the Connection Advisor Intermediate, (Remote) position at Minnesota Visiting Nurse Agency?
SUMMARY
We are currently seeking a Connection Advisor Intermediate to join our Connection Center team. This part-time role (40 hours per pay period) will primarily work remotely (days). The Connection Center is open Monday through Friday, 7 : 30 AM to 5 : 30 PM. Shifts will be based on the current business needs and staff seniority. The schedule will be decided following the 6-week training period. The training period will be Monday through Friday 8 : 00 AM to 5 : 00 PM schedule and will be held on campus.
Working remotely will start after the training period has been completed. Individuals will need a quiet working environment, high-speed internet, fire alarm, fire extinguisher, and desk space. Hennepin Healthcare will supply computers, monitors, keyboard, mouse, and phone. Employees will need to be within a 100-mile radius of our downtown campus /
- Purpose of this position :
- Under general supervision, answers incoming calls and meets caller’s needs by scheduling, canceling, or rescheduling appointments for more complex clinics and services using a call center, electronic health record, and departmental technology. Answers inquiries and questions, troubleshoot basic and more complex issues and provides information as needed.
RESPONSIBILITIES
QUALIFICATIONS
Title : Connection Advisor Intermediate, (Remote)
Location : MN-Minneapolis-Downtown Campus
Requisition ID : 250186
