Desktop Engineer

SUMMARY : _We are currently seeking a

• Desktop Engineer
• to join our team. This full time role will work days. Open to remote work.
• Purpose of this position :
• Responsible for developing, implementing, and maintaining a standardized desktop delivery model across numerous facilities to include virtual, physical, and mobile devices._RESPONSIBILITIES : _Designs solutions used to support end-usersResponsible for MDM solutions, imaging and deployment (SCCM), VDI (Citrix), as well hardware selectionResearches and evaluates new end-point and virtual desktop technologies, software and operating systems and provides guidance and strategic directionProvides detailed technical design documentation and solution specifications that are delivered to the engineering build team for implementationCommunicates deadlines and consistently follows through on all projectsResearches and participates in relevant training opportunities and resourcesTroubleshoots, diagnoses, and accurately resolves escalated issues at first contactAssists in driving IT Security practicesParticipates as a team member or lead in HICS and Disaster Recovery as it relates to ITAssists in developing new technical standards and procedures for the desktop computing environmentParticipates in technical projects, handling day-to-day task management, prioritization, support, and provides effective communications with team membersProvides regular and / or off-hours (24x7) on-call problem support as scheduledSupports the desktop image library and assists in the design and support of the delivery of operating system-based images for PC workstationsProvides support and resources for the implementation, go-live, and ongoing support of new systems or applicationsParticipates with management and peers in the development of an enterprise level IT infrastructure strategy. Develops and documents a plan to address the desktop architecture requirements on a 1-5 year basisEstablishes and maintains system configurations for the SCCM environmentRecommends SCCM architectural design updates and configuration modificationsDevelops and utilizes tools for remote management and support of SCCM client computersDevelops and maintains operational support procedures for the SCCM environmentArchitects, creates, deploys, and maintains standard workstation images for desktops and laptops; fully automate zero touch build processArchitects and implements patch distribution management (desktop and server)Ensures workstation operation system has the latest security updates (Microsoft and non-Microsoft products), service packs, and manages BIOS & driver maintenanceCreates, deploys and maintains automated installations and repetitive tasksProvides technical support and troubleshooting expertise to all levels of staffQUALIFICATIONS : / Minimum Qualifications : / Bachelor’s Degree in relevant field (or equivalent experience and education)Advanced knowledge of current industry protocols, standards / best practices and technologies for end device management including mobility5 years combined Analyst or Architect ExperienceDemonstrated experience troubleshooting and enabling configuration management with Group Policy Objects (GPO) as they relate to the desktopStrong experience with scripting technologies such as VBScript or PowerShellDemonstrated experience in Client Lifecycle management tools (i.e. Microsoft System Center Configuration Manager (SCCM) with application packaging, asset reporting, and patch managementExperience with healthcare applications and environmentMaintains relevant training and certificationsParticipates in hospital wide project activities as appropriate-OR-An approved equivalent combination of education and experience / Preferred Qualifications : / MCSE CertificationVirtual Desktop experienceMCP CertificationLarge scale project experience / Knowledge / Skills / Abilities : / Critical thinking and problem solving skillsProject management experienceInterpersonal skills and the ability to communicate with management, peers and customers via reports, email, or verbal updatesExcellent customer service focus, including escalation handling and resolutionDemonstrated ability to manage multiple priorities and deadlinesAdaptable to changing priorities, tasks, and work schedules to meet customer service standardsEffective written and verbal communication skillsMust be a self-starter, able to work under pressure and be flexible in setting prioritiesDemonstrated ability to quickly learn new technologies and systems and provide instruction on complex processesCustomer advocateDemonstrates an in-depth knowledge of Microsoft Operating Systems and applicationsDisplays a mastery of Microsoft system registry, Active Directory, Group Policy, and hardware / software inventory toolsFluency in creating and distributing software applications (.MSI’s) and Microsoft WSUSProficiency in Visual Basic, HTML, C / C#, A , ASP.NET or other scripting languagesFamiliarity with Citrix, SQL, and JavaRequires a complete understanding of all aspects of computer security including patch management, desktop based attack vectors, and anti-virus protection schemesHands-on experience with Virtual Desktop Infrastructure (VDI) and desktop cloning technologiesDemonstrates a high level of interpersonal and communication skills, both verbal and written, in order to relate effectively with all internal and external customers, as neededExperienced with technical documentation and maintaining an up to date database of all applicationsWell versed in Active Directory group policies and maintaining application groupsRequires a working knowledge of the English language, both verbal and writtenDemonstrate strong inter-personal skills; including interactions with end users and cross functional teams face-to-face and over the phone, strong verbal and written communication skills using common terms and clear descriptive language, encouragement and engagement skills, build and maintain collaborative working relationships, and employ active listening skills with the ability to re-state or paraphrase accuratelyPractice and model customer-centric decision making adhering to the company’s core valuesMaintain a calm disposition with the ability to react quickly, logically, and effectively under pressureTitle : Desktop EngineerLocation : MN-Minneapolis-Downtown CampusRequisition ID : 241791