Functional Medicine Medical Assistant

Functional Medicine Medical Assistant Responsibilities

• Show interest in and enthusiasm for this unique approach to health & wellness
• Carry out activities that support the provider in ensuring a smooth work-flow
• Be willing to learn the basics of various Functional Medicine specialty labs (i.e. why they are done) and instruct patients on how to complete them
• “Visit Prep” for patients 48 hours in advance of visits. Visit prepping includes the following:
• Check each chart to ensure that visit paperwork was completed at least 48 hours prior to the visit (paperwork includes the New Patient Intake and MSQ forms)
• If forms have not been completed, reach out to the patient via phone call to remind them to please complete these forms as soon as possible
• On the day of the visit, room patients in a timely manner. Rooming includes:
• Obtaining any paperwork that has not already been completed
• Obtaining vital signs per usual protocol
• Communicating to the clinician of any patient concerns or questions that may arise prior to the actual visit
• Following the visit, assist the clinician with the following duties, if applicable:
• Provide the patient with educational handouts and other forms
• Help assist the patient in completing any bloodwork
• If ordered, provide and explain to patients how to complete specialty labs as well as the company’s direct contact with any questions
• Place orders for supplements if recommended and/or assist the patient with purchasing supplements that are stocked in house
• Assist patients in scheduling follow up appointments with the clinician, dietician, or other providers
• In between seeing patients, duties may include:
• Answering patient questions that arise between visits
• This may include consulting with the clinician if a simple or limited question or advising the patient to schedule a visit to address (a clinical decision tree will be provided to the MA to help with this)
• Checking specialty lab portals daily, downloading any new results into the patient’s chart, and notifying the clinician that the result is available
• Forwarding to patients their specialty lab results when available
• Prepping for upcoming visits (i.e. ensuring forms have been completed)
• Queuing supplement and/or medication refills for clinicians
• Checking on supplement or testing kit inventory and communicating with the Inventory Manager when more supplies are needed
• Ability to travel between locations, as needed.

Teamwork and Development

• Demonstrates the ability to be initiative-taking, supportive, and collaborative.
• Share knowledge, promote positivity, and take personal responsibility for your professional development.
• Demonstrates the ability to seek and value open, honest communication and constructive feedback in a timely manner.
• Provide outstanding communication, documentation, education, and care to all patients.
• Demonstrate a natural ability to actively listen, lead with curiosity, and assume the best intentions of others.
• Demonstrate the ability to prioritize and respond quickly to changing & demanding environments.

Functional Medicine aims to determine why and how disease occurs. These visits tend to be longer than other medical visits, which allows time for the provider to assess a patient’s lifestyle, environment, and genetic factors that contribute to disease. As such, the job roles for a Medical Assistant in Functional Medicine are unique in some ways. We are looking for a Medical Assistant who is excited about joining our Functional Medicine clinicians!

Essential Functions and Qualifications

• Punctuality and adherence to schedule is a must.
• Completion of Medical Assistant program from an accredited institute.
• Medical Assistant program diploma.
• Certification is required (CMA) (RMA) (CCMA)
• Knowledge of medical terminology.
• Ability to lift 25 pounds.
• Ability to work at a computer for extended periods of time.
• Ability to work in an upright, standing position for extended periods of time.
• Manual dexterity.
• Work is performed in a medical office setting using standard medical equipment.
• The risk of exposure to blood and body fluids is present.