Business Banking Associate

Position Summary:
Minnwest Bank is seeking a full-time Business Banking Associate for our Lewiston, MN location. This administrative position has a critical role in providing Minnwest Bank customers with a professional and courteous customer experience. BBA's facilitate the interaction between the customer and bankers (officers, loan operations, analysts, etc.) to ensure the customer receives a rapid response, an error‐free process, consistent communication, and a professional experience that is both friendly and positive. As a front-line position, you are the face of the bank to many of our customers. You will be expected to communicate well, be professional in all your activities, be optimistic and constructive in your dealings, and demonstrate tenacity and drive in solving customer issues. 

Duties and Responsibilities:

• Answer routine telephone and mail inquires, including interest paid and due, loan payoffs, and verification of payments.
• Receive and initiate the loan workflow with customer information for proposed loans and continue to guide them through the loan process:
  • Order pre and post Title work, flood determinations, appraisals, phase 1, UCC searches etc. as needed
  • Complete loan input worksheets and order loan documents
  • Process advances, wires, etc. for disbursement and payment of fees after loan closing
  • Organize and maintain customer files and records according to established procedures and retention guidelines. 
  • Process loan checklists, eligibility checklists and paid note files
• Effectively collaborate with Loan Operations Specialists to ensure rapid customer response, an error-free process, and a smooth customer experience. 
• Assist other BBA's within the company as needed.
• Cross-sell bank related products and services.

Schedule:

Full-time 40 hours per week

Monday - Friday: 8am - 5pm

Benefits:

• 3 Medical Plans to choose from
• Dental
• Vision
• Bank Paid Basic Life, AD&D, Short-term and Long-term Disability Insurance, and Paid Parental Leave
• Voluntary Life & AD&D Insurance
• Critical Illness Insurance
• Accident Insurance
• Paid Holidays
• Competitive PTO 
• 401k with Employer Match
• Employee Stock Ownership Plan (ESOP)
• Employee Assistance Program (EAP)

Workplace Environment:

• Requires face-to-face interaction and coordination of work with customers, other employees and departments, and in-person interaction.
• Working at a computer and utilizing a telephone
• Occasionally lifting up to 50lbs

Minimum Requirements:

• High School diploma or equivalent
• 6 months of customer service 
• Basic reading, writing, and mathematical skills
• Ability to communicate with customers and coworkers in a clear, effective professional manner.
• Willing to continuously learn and grow within the organization.

Preferred Qualifications:

• 2-year associate degree 
• 1 to 2 years of experience in loan operations, loan assistant, or in a loan department
• Ability to multi-task, be organized, effective time management and ability to communicate with customers in a professional manner.
• Proficient computer sills
• Is able to work alone or within a team setting.
• Strong mathematical and problem-solving skills. 

A full background and credit check including federal, state, county, and civil will be conducted on the final candidate for this position. Candidate must pass both in order to obtain employment with Minnwest Bank.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.