What are the responsibilities and job description for the Customer Service Representative, Call Center – Full Time position at Minster Bank?
WHY WORK FOR MINSTER BANK?
When choosing a bank partner, relationships matter. For over 100 years, Minster Bank has been helping individuals, families and businesses achieve their dreams by offering a variety of services. We encourage our employees to achieve their dreams by providing a family-friendly work environment that promotes growth, job satisfaction and teamwork.
JOB SUMMARY
The primary function of the Customer Service Representative is to respond to various customer requests for information or other assistance through fielding telephone calls, e-mails or staffing the CARE position. Cross-selling the Bank's products and services is considered an essential part of this job and a moderate amount of "soft" outbound telemarketing may be required from time to time.
OTHER RESPONSIBILITIES
- Fields all telephone calls and answers the majority of customer inquiries without transferring the call.
- Responds to customer questions and requests for account and product information in a professional and friendly manner, while identifying cross-selling opportunities using an effective and consistent sales approach.
- Answers customer inquiries, troubleshoots, and answers feedback for all the Bank's automated banking services including the processing of incoming account applications.
- Performs daily activity reports for Online Banking and Telephone Banking.
- Create strong customer relationships and bank growth through superior customer service.
- Be knowledgeable of the bank operations, products and service offerings.
- Adhere to bank audit and compliance policies and procedures.
- Resolve a variety of simple maintenance requests and issues.
KNOWLEDGE, SKILLS & ABILITIES
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- A broad knowledge of products and services offered by the bank.
- Solid knowledge of bank-wide regulations and thorough knowledge of regulations and laws that relate to his/her department.
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Ability to deal with problems involving a few concrete variables in standardized situations.
JOB TYPE: Full-Time, Non-exempt
WORK LOCATION: In person
SCHEDULE: Our department hours vary Monday through Friday 8:00 - 5:00 and Saturday's 8:00 - Noon
Minster Bank is an equal opportunity employer.
