Agent In Charge - Lead

Who We Are

The Mint Cannabis was founded in Arizona in 2016 as a patient-centric, affordable, vertically integrated, state-licensed medical cannabis dispensary. The Mint’s commitment to its core values, patients, and community resulted in the exponential growth of its retail brand. This led to the successful opening of its second Arizona commercial indoor medical marijuana cultivation facility in 2018, where we proved that we are capable of being leaders in the cannabis industry.

Due to our consistent delivery of quality products, The Mint has continued to see a boom in growth, with six thriving locations in Arizona, seven Michigan locations, and a brand new store in Missouri. We want to expand our dedicated team to continue promoting our growth and business needs!

“Here we grow!”

Full Job Description

Mint Cannabis is seeking an experienced Retail Team Lead. If you consider yourself a self-starting, problem-solving, more-than-driven leader looking to make their way into the Cannabis industry? This might be the opportunity for you! Mint Cannabis seeks ambitious Retail Team Leads for our  Willbrook location.

Weekend availability is required!

Key Responsibilities:

• What You Will Do:
  • The lead will be exposed to opening and closing duties. 
  • Have the opportunity to observe and help structure the flow of the retail floor operations to ensure our consumers are being taken care of. 
  •  Maintain quality customer service by establishing and enforcing company standards. 
  •  Developing de-escalation skills in managing patient inquiries and complaints and improving customer experience. 
  • Maintain quality customer service by establishing and enforcing company standards and handling patient inquiries and complaints.
  • Creating a unique customer experience in the industry, providing patients with product knowledge, and making helpful recommendations. 
  • Verifies patient's allotment and ensures they have the allotment necessary for their purchase.
  • Organize and display products neatly to maximize sales, ensure proper store signage is maintained at all times, and ensure the quality and freshness of all products.
  •  Assist in executing proper schedule requirements of team members 
  • Communicate team concerns to the Assistant Store Manager and/or Store Manager.
  • Create and foster the Mint work culture. 
  •  Provide necessary support to the management team to ensure retail store operations run smoothly, properly, and in compliance with the applicable rules and regulations, including daily activities, maintenance, and patient information for any reported issues and/or complaints.
• Team Leadership:
  • Supervise, train, and support store associates to ensure high performance, customer satisfaction, and adherence to company policies and procedures.
  • Coach others positively and constructively.
  • Coordinate the daily cleaning and organization of the store and stockroom to assist in smooth workflows. 
  • Participate in ongoing education and professional development as needed. 
  • Supervise and delegate tasks to team members at the discretion of store management.
  • Showcase excellent interpersonal, motivational, and team-building skills.
• Customer Service:
  • Provide exceptional customer service by addressing customer inquiries, resolving issues, and ensuring a positive shopping experience for all customers.
  • Cash Handling/POS
• Sales Management:
  • Drive sales performance by setting and achieving sales targets, monitoring sales metrics, and implementing strategies to boost sales and profitability.
• Skills:
  • Ability to lift and move merchandise up to 50 lbs.
  • Ability to stand for extended periods (3 hours).
  • Ability to operate a computer, POS/register system, keyboards, and scanners.
  • Ability to problem-solve
  • Reliable transportation and valid form of identification.
  • Knowledge of cannabis brands and products available on the Massachusetts market.
  • Knowledge of cannabis product regulations, including dispensing procedures and transaction limits.

What Qualifications Do You Have:

• Education:
  • High school diploma or equivalent 
• Experience:
  • Leadership: 1 year 
  • Customer service: 1 year 
  • Cannabis: 1 year
• Schedules:
  • Day shift
• Qualification:
  • Applicant must be twenty-one (21) years of age
  • Must submit to a background check
• Schedules:
  • Day shift
  • Holidays
  • Night shift
  • Weekend availability

Job Type: Full-time

Location: Onsite; 900 75th St. Willowbrook, IL 60527

Salary:  DOE

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and inclusive work environment.
• The chance to make a significant impact within a growing company.

Benefits:

• Employee discount
• Medical
• Dental 
• Vision
• Sick Time

How to Apply:

Interested candidates should submit their resume and a cover letter detailing their qualifications and experience through our careers page: https://themintcannabis.com/careers/.

Mint Cannabis is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.

Salary : $40,000 - $55,000