What are the responsibilities and job description for the Customer and Sales Support Specialist position at Mintex Technologies?
Job Summary
As a Sales Support Representative, you will play a crucial role in assisting the sales team and providing exceptional customer service to clients. This position requires strong communication skills and the ability to support various sales activities.
Responsibilities
- Providing exceptional customer service via phone, email, and in-person interactions.
- Assisting customers with product selection, landscaping solutions, and service inquiries.
- Generating sales by upselling and recommending appropriate landscaping products and services.
- Processing orders and payments accurately and efficiently.
- Maintaining knowledge of landscaping trends, materials, and best practices.
- Collaborating with the sales and production teams to ensure customer satisfaction.
- Handling customer complaints and working towards effective resolutions.
- Updating the system records with details of customer interactions, transactions, and feedback.
Requirements
- 1 years of previous customer service experience required (landscaping, home improvement, or related industry preferred).
- Sales experience, preferably in landscaping or related field.
- Basic knowledge of landscaping materials, plants, and outdoor maintenance.
- Strong verbal and written communication skills.
- Ability to multitask, problem-solve, and work in a fast-paced environment.
- Proficiency in using computers, CRM software, LMN, and Google Docs.
- Friendly, professional, and self-motivated with a team-oriented attitude.
Job Type: Full-time
Pay: $37,145.00 - $42,120.00 per year
Shift:
- Day shift
Work Location: In person
Salary : $37,145 - $42,120
