What are the responsibilities and job description for the Information Security Analyst position at Mintex Technologies?
Job Overview
We are seeking a skilled Information Security Analyst to join our team. The ideal candidate will play a crucial role in safeguarding our organization's sensitive information and systems against cyber threats.
Key Responsibilities:
* Act as the SME for Zscaler and VPN solutions, focusing on end-user support, troubleshooting connectivity issues, and improving user adoption.
- Develop and deliver Udemy-based video training for Zscaler to educate and upskill the team.
- Create knowledge base articles, installation guides, and troubleshooting documentation for supporting Zscaler at the end-user level.
- Work closely with the security team, who maintain the Zscaler backend infrastructure, to escalate and resolve issues efficiently.
- Build and maintain Windows deployment packages using SCCM, KACE SMA, Intune, or other system management appliances in an enterprise environment.
- Develop and maintain PowerShell scripts to automate administrative tasks and enhance system efficiency.
- Analyze Windows Event Logs to troubleshoot Windows desktop issues, identifying root causes of system and application errors.
- Review and interpret logs from SIEM solutions to support security investigations and system diagnostics.
- Support enterprise Windows 10 and Windows 11 desktop environments, ensuring seamless deployment and security compliance.
- Contribute to team training initiatives, mentoring staff, and improving knowledge-sharing processes.
- Assist with scaling enterprise solutions, including new technology rollouts and process improvements.
- Provide high-quality customer support, ensuring a positive end-user experience.
- Work on service tickets, providing remote and occasional onsite support for agency locations when issues cannot be resolved remotely.
Required Skills:
- Extensive knowledge of Windows desktop operating systems in an enterprise environment. (5 years plus)
- Proficiency in PowerShell scripting, including the ability to write and maintain automation scripts. (5 years)
- Experience creating and managing Windows deployment packages using SCCM, KACE SMA, Intune, or similar enterprise deployment tools. (5 years)
- Ability to analyze Windows Event Logs to diagnose and resolve desktop system issues. (5 years)
- Experience reviewing and interpreting logs from SIEM solutions for troubleshooting and security insights. (5 years)
Preferred Skills:
- Strong expertise in Zscaler and VPN zero-trust solutions, specifically from an end-user support perspective. (1 to 2 years)
- Experience working with ServiceNow, particularly in building out catalog items for the end-user portal to streamline request management and improve user experience.
- Ability to train and mentor team members, both through structured training programs and informal guidance
Job Type: Contract
Pay: $42.00 - $47.00 per hour
Expected hours: 8 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
Salary : $42 - $47
