What are the responsibilities and job description for the Customer Quality Specialist position at Mintex Technology?
Job Description
Job Description
Job Title : Customer Quality Specialist
Location : Lexington, KY (Onsite)
Type : Full-time (Permanent)
JOB SUMMARY :
The Customer Quality Specialist (CQS) manages the entire claims process, from start to finish. This role involves reviewing claims, investigating issues, and coordinating with different departments to resolve them. The specialist is the main point of contact for customers, providing updates and information about their claims.
Key Responsibilities :
The essential functions of the job include, but not limited to the following :
- Manages the Customer Complaint Log.
- Manages the Corrective Action Log.
- Coordinate root cause analysis for customer complaints (using problem solving tools).
- Respond customer complaints on time according to systems / procedures.
- Negotiate with customers regarding sorting, material returns or replacements.
- Prepare credit notes or replace materials for external customers.
- Communicate the status of complaints to customers and internal areas.
- Ensure that corrective actions are completed on time.
- Ensure that all complaints have the required documentation complete in their respective folders.
Ensure that closed corrective actions have the corresponding evidence (along with modifications to documents like Flow Diagrams, FMEA, and CP, and verification of the effectiveness of the actions).
Negotiate with Sorting external suppliers.
Skills :
