What are the responsibilities and job description for the Product Support Specialist position at Mintex Technology?
Job Description
Job Description
Job Title : Product Support Specialist
Location : Robinson, PA (Onsite)
Type : Full-time (Permanent)
Job Summary :
The ideal candidate will possess strong graphic design skills and will be responsible for creating and updating of all product documentation. This includes product manuals, animated product installation instructions, and production SOPs for all product lines. Need someone with a technical mind for working on manuals. Need more of a graphics arts person than a technical writer, and CAD experience especially in a 3d package is a plus. This role involves troubleshooting, and creating visual content to assist with product usage and marketing.
Key Responsibilities :
Assist in new product support of high-speed fabric, sectional, and rolling steel doors including, but not limited to installation manual, user's manual, and parts manual creation.
Work with outside vendor(s) to create manuals and animated installation instructions as needed.
Visit field installation sites to gain insight on the strengths and weaknesses of already published documentation.
Work closely with sales, technical support, and engineering to provide manuals which are clear for the end user.
Act on assigned Engineering Change Requests as needed.
Work with maintenance, production, and engineering to ensure equipment lock-out instructions are accurate.
Update and create new equipment lock-out procedures and user's manuals.
Work with production and engineering to create and update production SOPs.
Skillls :
Strong computer skills (Microsoft Word, Adobe, and Excel)
Experience with 2d and 3d CAD; Pro-Engineer / CREO a plus
Analytical problem solver
Able to work with minimal supervision and accomplish goals in a timely manner
Excellent communication and interpersonal skills.
Ability to troubleshoot and correct issues
Ability to work in a group environment
Effective communicator
Education :
AS in Graphics Design with technical work experience or equivalent work experience.
