Customer Service Representative/Print Production Assistant

Minuteman Press, the world’s largest and top-rated digital print, marketing and design franchise is seeking candidates for a position with our Ft. Worth location as a Customer Service Intake Specialist/ Print Production Assistant. While this position focuses on customer service, the role will be involved in all areas of the business and must be able to learn and adapt quickly to print production and bindery roles. This position will be responsible for assisting our customers via telephone, email, and in person at our office with their print, promotional and design projects as well as assisting on the production side. We have a fast-paced, exciting work environment with a strong commitment to customer satisfaction. We offer all types of printing services, from advertising and marketing to apparel and direct mail.

Duties will also include, but are not limited to, custom project quoting, customer correspondence throughout the order process, vendor relations, filing and assisting in the digital printing and bindery operations when needed.

Hours would be Monday-Friday, 1-5PM. More hours may be available on an as needed basis. Role could lead to full-time.

Responsibilities:

· Provide exceptional customer service to clients via phone, email, and chat

· Answer customer inquiries and resolve issues in a timely and professional manner

· Analyze customer needs and recommend the best solutions

· Maintain accurate records of customer interactions and transactions

· Perform data entry tasks to input and update customer information in the system

· Follow up with customers to ensure satisfaction and resolve any outstanding issues

· Previous experience in Customer Service is required

· Previous experience with the Print Industry is highly beneficial

· Strong Math Skills are a must

· Proficiency with Microsoft Office (Word, Excel & Outlook) is needed

· Exceptional Attention to Detail

· Professional Appearance and Attitude

· Experience with Graphic Design (Adobe Cloud) is a plus but not required

Qualifications:

· Fluent in English, both written and verbal

· Strong customer service skills with a friendly and professional demeanor

· Ability to communicate effectively and clearly with customers

· Excellent phone etiquette and active listening skills

· Experience in sales or upselling is preferred

· Comfortable with outbound calling to follow up with customers or make sales offers

· Proficient in data entry and navigating computer systems

If you are enthusiastic, enjoy working with people and you are looking for a great opportunity in an exciting industry, please submit your resume along with a cover letter.

We look forward to meeting you!

Job Type: Part-time

Pay: $15.00 - $17.00 per hour

Expected hours: 20 per week

Benefits:

• On-the-job training

Shift:

• 4 hour shift
• Day shift

Work Location: In person

Salary : $15 - $17