What are the responsibilities and job description for the Support Engineer I position at Minuteman Security and Life Safety?
Job Type
Full-time
Description
Job Title : Support Engineer I
Department : Service
Employment Status : Full-time
FLSA Status : Non-Exempt
Job Overview Summary
The Support Engineer I is a foundational role within the security industry, responsible for providing technical assistance to customers, troubleshooting issues, and resolving basic security-related technical problems. This position focuses on developing the skills necessary to advance to higher support levels. Engineers in this role will work under the supervision of senior engineers and managers. You may be required to work a Flexible schedule that includes working nights, weekends, and holidays as needed.
What you'll be doing (and doing well!) :
- Assist customers with basic security-related issues via phone, email, or chat
- Document and track customer interactions in a ticketing system
- Troubleshoot and resolve standard security-related technical problems
- Escalate complex issues to higher-level engineers or support staff
- Stay up-to-date with industry best practices and emerging security technologies
- Assist in system configurations and updates when required
- Perform other job-related duties as assigned.
Responsibilities :
What we like about you :
This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.
Pay Transparency Statement
The base salary range for this role is $63,800 - $94,300. Note that salary may vary based on location, skills, and experience and may vary from the amounts listed above. This position may also be eligible for a variable bonus in addition to base salary as well as health coverage, paid holidays, and other benefits.
Equal Employment Opportunity (EEO) Statement
Minuteman Security & Life Safety is an equal opportunity employer that is committed to diversity, equity and inclusion and providing a workplace that is free from discrimination and harassment of any kind based on race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, and gender identity), national origin, age, disability or genetic information or any other status or characteristic protected by federal, state, or local law. Minuteman Security & Life Safety provides equal employment opportunity to all individuals regardless of these protected characteristics. Further, Minuteman Security & Life Safety takes affirmative action to ensure that applicants and employees are treated without regard to any of these protected characteristics in all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and separation from employment.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Drug-Free Workplace Statement
Minuteman Security Technologies, Inc is an equal opportunity employer, that offers a smoke-free and drug-free workplace.
Salary Description
63,800 - $94,300
Salary : $63,800 - $94,300
