Operations Coordinator

Description

The Operations Coordinator is responsible for coordinating and optimizing security operations to ensure client satisfaction, employee performance, and operational efficiency. This role involves scheduling, resource management, incident reporting, and communication with both clients and internal teams. The ideal candidate will have strong organizational skills, experience in the security industry, and the ability to handle multiple tasks in a fast-paced environment.

Requirements

What you’ll be doing (and doing well!):

Scheduling & Staff Coordination

• Prepare, manage, and update shift schedules for security personnel.
• Coordinate coverage for staff shortages, absences, or emergencies to ensure continuous protection and client satisfaction.
• Work closely with the HR team to onboard and train new security personnel as needed.
  
  

Incident Management & Reporting

• Receive, document, and track all security incidents, reporting promptly to the Operations Manager and clients.
• Ensure incident reports are completed accurately and follow established procedures.
• Assist in preparing post-incident analysis and recommending improvements.
  
  

Client Communication

• Serve as the first point of contact for clients to address security needs, updates, and concerns.
• Respond promptly to client inquiries and provide updates on security operations.
• Develop strong relationships with clients, understanding their unique security requirements and expectations.
  
  

Resource Management

• Maintain and manage inventory for security equipment and supplies, coordinating replacements or repairs as necessary.
• Ensure that all field personnel have the necessary equipment and resources to perform their duties.
  
  

Quality Control & Compliance

• Conduct routine checks and audits on site operations to ensure adherence to security standards and protocols.
• Ensure compliance with legal and regulatory standards, including health and safety regulations.
• Identify areas for operational improvement and collaborate with the team to implement best practices.
  
  

Documentation & Reporting

• Prepare and maintain documentation, including employee attendance records, equipment logs, and client feedback.
• Generate daily, weekly, and monthly operational reports as required.
• Assist in budget preparation and expense tracking.
  
  

Team Support

• Provide administrative and logistical support to the Operations Manager and security team.
• Facilitate communication between field staff and office management to maintain smooth operations.
• Help address employee performance issues by supporting training, motivation, and compliance checks.
  
  

Responsibilities

• Own It: Focus on excellence in everything you do and each interaction you have with all clients
• Learn: Absorb the training. Make yourself an expert on our portfolio of solutions
• Represent: Always understand that you are the face of the company to our customers
• Diversity: Every project is different so you must enjoy variety in your workday
• Work as One Team: Work closely with Minuteman’s sales, management, and operations teams to best serve our customers
• Find a way: Turn challenges into opportunities
• Play To Win.
  
  

What We Like About You

• A Sense of humor, creativity, and positive attitude
• At least 2 years of experience in an operations, scheduling, or administrative role, preferably within the security industry.
• High school diploma or equivalent required; an associate degree or relevant certification is preferred.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency with scheduling software and MS Office Suite (Excel, Word, PowerPoint).
• Knowledge of security protocols, regulations, and industry best practices.
  
  

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.